Search Content

BUSINESS WRITING SKILLS TOPICS

  • Active and Passive Voice in Business Writing [ more... ]
  • Writing Style for Business Letters [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Parallel Form in Business Writing [ more... ]
  • Using Action Verbs in Business Documents [ more... ]
  • Sequencing Ideas in Business Writing [ more... ]
  • Writing Business Documents in Plain English [ more... ]
  • Adding Supplmentary Details to Sentences [ more... ]
  • Coherence and Unity in Business Documents [ more... ]
  • Using Linking Words and Phrases [ more... ]
  • Using Vertical Lists in Business Documents [ more... ]
  • Using Clear, Familiar Words [ more... ]
  • Business Writing Style 1 [ more... ]
  • Business Writing Style 2 [ more... ]
  • Business Writing Style 3 [ more... ]
  • Tone in Business Writing [ more... ]
  • Concise Writing - Eliminating Wordiness [ more... ]
  • Varying Sentence Length and Structure [ more... ]
  • Punctuation in Business Writing [ more... ]
 

BUSINESS WRITING FUNCTIONS & FUNCTIONAL LANGUAGE

  • tandard Expressions for Ending Correspondence [more]
  • Giving Advice and Suggestions [more]
  • Using Standard Expressions [more]
 

BUSINESS LETTERS

  • Starting and Finishing Letters and Emails [ more... ]
  • Replies to Letters of Complaint [ more... ]
  • Considerate Business Letters [ more... ]
  • Standard Expressions for Ending Business Letters [ more... ]
  • Writing Style for Business Letters [ more... ]
  • Writing Goodwill Letters [ more... ]
 

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Addressing Problems and Mistakes [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Contrasting Tone in Internal Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
  • The Direct Approach to Giving Bad News [ more... ]
 

BUSINESS REPORTS & PROPOSALS

  • Writing Introductions to Reports [ more... ]
  • Writing Conclusions to Reports [ more... ]
  • Structuring a Formal Business Report [ more... ]
  • Basic Report Writing Workshop [ more... ]

  • Writing Abstracts to Business Reports [ more... ]

  • Report Writing - Discussing the Findings [ more... ]
  • Describing Graphs and Trends [more... ]
 

BUSINESS MINUTES OF MEETINGS

  • Writing Minutes of Meetings 1 [more]
  • Writing Minutes of Meetings 2 [more]
 

BUSINESS INSTRUCTIONS

 

BUSINESS TELEPHONE TALK

  • Controlling a Call [more]
  • Internal vs. External Calls [more]
  • Asking For and Confirming Information [more]
  • Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Finalizing Agreements [ more... ]
  • Teleconferencing: Communication Problems [ more... ]
  • Handling Customer Complaints [ more... ]
  • Checking Back and Confirming [ more... ]
 

BUSINESS SMALL TALK

  • Discussing Attitude and Performance [ more... ]
  • Small Talk Before a Business Meeting [ more... ]
  • Talking about Your Company and Work [ more... ]
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Using Modal Verbs to Speculate About the Past [ more... ]
  • Using Modal Verbs to Speculate About the Present [ more... ]
  • Complimenting Someone at Work [ more... ]
  • Expressing Opinions and Agreement [ more... ]
  • Handling Difficult Requests [ more... ]
  • Showing Empathy in Work Situations [ more... ]
  • Discussing Someone's Performance [ more... ]
  • Criticizing Someone in the Right Way [ more... ]
  • Giving and Receiving Verbal Instructions [ more... ]
  • Discussing Someone's Performance [ more... ]
  • Handling Serious Disagreement [ more... ]
  • Accepting and Refusing Business Invitations [ more... ]
  • Explaning a Company's Organisation [ more... ]
  • Giving a Verbal Report [ more... ]
  • Giving Progress Updates [ more... ]
  • Resolving Internal Conflicts [ more... ]
  • Entertaining Business Visitors in a Bar or Restaurant [ more... ]
  • Avoiding Communication Breakdown [ more... ]
  • Talking about Your Company and Work [ more... ]
  • Dealing with Hostile Situations [ more... ]
  • Making Persuasive Arguments [ more... ]
  • Dealing with Angry Customers [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Introducing Yourself at Work [ more... ]
  • Welcoming Business Visitors [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Accepting and Refusing Business Invitations [ more... ]
 

BUSINESS MEETINGS

 

BUSINESS PRESENTATIONS

  • Business Presentations - Referring to Visual Aids [ more... ]
  • Wrapping Up a Business Presentation [more]
  • Signposting [more]
  • Describing Graphs and Trends [more]
  • Structuring a Business Presentation [more]
  • Handling Question and Answer Sessions [more]
 
BUSINESS VOCABULARY
  • The A-Z of Redundant Phrases [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Business Travel [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Human Resources [ more... ]
  • The Language of Graphs [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
 
 
Menu