• Placing Orders [ more... ]

• Taking Messages [ more... ]

• When Someone is Unavailable [ more... ]

• Requesting Information [ more... ]

• Controlling a Call [ more... ]

• Using Standard Telephone Phrases [ more... ]

Business Speaking Skills

• Welcoming Visitors [ more... ]

• Making Business Arrangements [ more... ]

• Handling Difficult Requests [ more... ]

• Tackling Problems [ more... ]

• Saying 'No' in the Right Way [ more... ]

Business Speaking Functions

• Offering  [ more... ]

• Making Polite Requests [ more... ]

• Giving Advice and Making Suggestions [ more... ]

• Introducing [ more... ]

• Accepting and Refusing [ more... ]

• Querying Information [ more... ]

• Requesting Information [ more... ]

• Accepting and Refusing Business Invitations [ more... ]

Customer Service Skills

• Dealing with Angry Customers   [ more... ]

• Customer Service by Telephone [ more... ]

• Handling Enquiries [ more...  ]

• Handling Difficult Requests [ more... ]

• Good/Bad Customer Service [ more... ]

• Handling Complaints [ more... ]

• Customer Service [ more... ]

• Good/Bad Customer Service [ more... ]

Business Writing Skills

• Business Letter Layout and Organisation [ more... ]

• Business Letter Writing Basics / Letters of Enquiry/Requests + Replies [ more... ]

• Using Standard Expressions in Business Correspondence [ more... ]

• Using Standard Expressions for Ending Correspondence [ more... ]

• Starting and Finishing Business Letters, Emails and Memos [ more... ]

• Writing Short Business Emails [ more... ]

• Writing Minutes of Meetings [ more... ]

• Business Writing Punctuation Rules [ more... ]