(THIS IS A WORK IN PROGRESS: MODULES ARE BEING ADDED AS THEY ARE COMPLETED)

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BUSINESS WRITING MODULES

• Planning and Organising
• Writing Style
• Considering the Tone in Communication
• Making Enquiries and Requests
• Informing, Confirming, Clarifying and Reminding
• Replying to Enquiries and Requests
• Planning and Organising
• Making Simple Enquiries
• Informing
• Replying to Enquiries
• Asking for Payment
• Sending Quotations
• Seeking Approval
• Negotiating
• Reporting Sales Performance
• Modal Verbs
• Negative Focus Messages
• Reporting a Complaint
• Handling a Complaint
• Creating Goodwill
• Setting up Appointments
• Promotional Correspondence
• Business Writing Punctuation Rules
• Clear and Concise Writing
• Cohesive Writing
• Linking Devices and Sentence Structure
• Modern Writing
• Persuasive Writing
• Memo Reports
• The Principles of Report Writing
• Structuring Reports