Communication

BEP 57: Showing a Visitor Around

13 Nov 2018

Introduction

Showing a visitor around gives you a good chance to make a positive impression on your client. By welcoming a visitor warmly and talking to them clearly and politely about your firm, you can help to create a good business relationship between your company and your visitor’s. In this lesson, we’ll focus on how to make a visitor to your office feel welcome, and on language you can use to describe your building and your company. The use of correct tenses and the passive voice can be very important when showing a visitor around.

Situation

In this situation, you will find Kate, a manager at a design firm, talking to Tom, a client from an architectural company who is visiting her office. You will hear how Kate welcomes Tom and makes him feel comfortable. Then you will listen to how she shows him around the office and tells him about her company. She also listens carefully to his questions and uses different tenses while talking to him about different ways of working.

 

BEP 60: Explaining a Company's Organisation

22 Aug 2018

When you meet clients at the workplace or talk to people at presentations, meetings and conferences, you may have to talk about your company. Apart from explaining how your company is organised, you should also be able to describe your company’s operations.

In this lesson, we will show you how to talk about your company, and how to answer questions about your company.

Two of the most important language points when talking about your company are the correct usage of verb tenses and the passive voice. You will need to use a variety of verb tenses to talk about the past, present and future of your company. You’ll also need to use the passive voice when talking about your company’s organisation and structure.

SITUATION 1

You will now listen to a brief presentation that George makes about his company which sells car accessories. George is making a presentation in which he needs to talk about his company. He is talking to a few representatives from a firm that is interested in doing business with his company, so it is important for George to make a good impression.

 

BEP 89: Getting Acquainted in Work Situations

23 Jul 2018

podcommunication

Introduction

In this month's podcast lesson we're looking at a typical conversation you might have with someone you've only just met in a business situation – at a conference for example. What sort of things can you talk about – and what topics should be avoided?

Situation

In the following situation, David and Jenny are attending a business conference in Sydney, Australia. David is an Australian, while Jenny is from England. Let's look at how David and Jenny get acquainted.

 

BEP 92: Handling Difficult Requests

04 Jul 2018

podcommunication

Introduction

In a perfect world, we’d never have to talk about problems or need to face difficult situations. But as we all know, discussing problems and finding solutions to problems are both necessary to maintain good business relationships. We shouldn’t avoid these situations but look at them as an opportunity to improve business communication with colleagues and customers.

We cannot always say “yes” to a difficult request from a client or a colleague. Sometimes, it may not be possible to grant a request. At other times, a compromise may be reached. In such situations, the language and tone you use are important. You don’t want to offend or upset the person making the request.

In this podcast lesson, we’ll use a telephone dialogue to illustrate how to deal with difficult requests without causing offence.

Situation

Wynn Newberry works for a Marketwatch Magazine, a fashion and style magazine that is holding a public event the launch of a new bar. He wants to print 10,000 publicity flyers to hand out at an upcoming event and as time is limited, he needs the flyers quickly. He calls Sara, his printer.

 

BEP 90: Showing Empathy in Work Situations

14 May 2018

podcommunication

Introduction

Empathy is the ability to understand how someone else feels by imagining yourself in their position.

The ability to show empathy is a very important social skill in making and maintaining friendships. In business, too, it’s important to be able to show empathy with customers, clients and even co-workers, particularly when dealing with disputes, complaints and other negative situations.

You're much more likely to be able to resolve a problem with someone if you show them that you understand their position or how they feel.

Some people are naturally empathetic; others have to actively work on developing the skill. There are a number of useful techniques for showing empathy which we’ll look at in this podcast lesson.

Situation 1

In the following situation, Mary discusses a problem with her colleague, John.

 

BEP 91: Expressing Opinions and Agreement

02 May 2018

podcommunication

Introduction

We are often askedto give our opinion on various things at work. We also often ask for the opinion of colleagues and superiors.

Asking for and giving opinions is an important part of English, so it’s a good idea to familiarise yourself with the language you will need to do this. You’ll also need to know how to respond when someone gives you their opinion. You can either agree or disagree, and within this you can choose to agree or disagree strongly or mildly. Subtle changes to the language you use will allow you to find the right level of agreement or disagreement.

In this podcast lesson, we’ll show you how to express an opinion and show agreement and disagreement through three short dialogues.

Situations

You’re now going to listen to three short dialogues. In each dialogue, you’ll hear people expressing their opinions and being asked about their opinions.

 
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