visitorsAmy Roberts is an important client from England. She has an appointment to see Tony Chan, the sales manager, at 11:30. She arrives 20 minutes early so as to be in good time for the meeting. Tony Chan’s secretary greets her and makes her feel welcome.

It is important for any secretary or receptionist to make sure their visitors are made to feel as welcome and as comfortable as possible. This secretary is particularly welcoming. She tries her best to break the ice and make the visitor feel relaxed before her meeting.

Now complete the dialogue by selecting the most appropriate phrases from the drop-down lists. Check your answers when you've finished.

FOR THE COMPLETE QUIZ (click here)

 
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