retailRetail sales is one of the most common forms of day-to-day business in most countries today. Learning how to sell and communicate information to a customer is an important part of learning the retail industry. But as a customer, there are certain phrases and words which are used, as well, in order to communicate to a retail salesperson effectively. Let’s take a look at how retail salespeople and customers interact.

Dialogue 1

The first dialogue is between a customer and a sales assistant in a fashion shop. Read the dialogue focusing on the key expressions highlighted in grey. If you single click the words and expressions highlighted, a pop-up box will tell you their meanings and give further examples of usage.