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sony ps4 customer service 150x150In this business vocabulary lesson we're going to look at some basic customer service vocabulary. The following dialogues illustrate how common language associated with customer service is used in context. If you single-click the words and phrases highlighted, a pop-up box will give you the meanings and give further examples of usage. After reading the two dialogues, try the practice exercises to test your understanding of the vocabulary.

Charley has just bought a new computer but he knows little about how computers work. He's been trying to get connected to the Internet but hasn't been successful. Angry and frustrated, he calls the company he bought the computer from to get help. He speaks to a customer service representative.

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