unavailableNeela works for Cathay Designs as a receptionist. You're going to listen to three calls that Neela takes one morning. In each case the person that the caller wants to speak to is either unavailable or out of the office. See how effectively she handles each call.

In the first situation, Neela receives a call from someone who wants to speak to Mr Pulido. However, Mr' Pulido is busy at the moment.

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