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English Bites! are practical, bite-sized tips to help you improve your English for work. Published twice a week, the articles include useful advice covering different aspects of business English including grammar, vocabulary, writing, speaking as well as fun topics. It'll take just a few minutes to read each tip. You can subscribe to English Bites! from the Newsletters link above. After that, you'll receive notifications of all new tips by email.
Business Email: Replies to Requests (Useful Language) |
21 Sep 2023
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It is also important that the replies are written in the correct tone. The personal approach, with plenty of references to I, we, you, me, etc., is ideal for this kind of e-mail. Your reply should be polite and positive, and should give the impression that it is a pleasure for you to be able to respond to the reader and to carry out the request made. Before you write a reply to a request, read through the text received and take note of all the requests (requests for information and requests for action) made by the client. Then, decide on the information that you need to give to the client. If you have complied with the request already, tell the client so. If you have not been able to comply with the request or are unable to respond to the enquiry, tell the client what he or she can do. Be helpful.
Opening Statement / Reference
Agreeing to a Request
Refusing a Request
Replies to Requests for Documentation
Answering Additional Requests
Closing
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