Asking for and Confirming Information, Dialogue 2, mp3 audio file
Reading Article: China Encourages its People to Move to Towns and Cities - mp3 audio file
Telephone Skills: Customer Service on the Phone - Dialogue 1 mp3 audio file
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Giving Advice and Making Suggestions: Dialogue 1 mp3 audio file
Giving Advice and Making Suggestions: Dialogue 3 mp3 audio file
Mainland Mothers Give Birth in Hong Kong: mp3 audio file
Making Introductions in a Business Setting: Dialogue mp3 audio file
Reading Article: New Guangzhou Airport Worries Hong Kong (mp3 audio file)
Shortage of Women in Mainland China
Telephone Skills:: Controlling Techniques - Dialogue 1 mp3 audio file
Telephone Skills: Controlling Techniques - Dialogue 2 mp3 audio file
Telephone Skills: Internal vs External Calls - Dialogue 1 mp3 audio file
Telephone Skills: Internal vs External Calls - Dialogue 2 mp3 audio file
Reading Article: Underclass is Expanding Fast - mp3 audio file of article
Telephone Skills: When Someone is Unavailable - Dialogue 1 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 2 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 3 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 4 mp3 audio file
Business Meetings: The Role of the Chairperson - Study Notes / Podcast Lesson mp3 audio file (BEP02)
Business Meetings: the Role of the Chairperson - Dialogue 1 mp3 audio file
Business Meetings: Keeping to the Point - Study Notes / Podcast Lesson mp3 audio file
Climate Change Warning: mp3 audio file
Email Charging Plan to Beat Spam: mp3 audio file
Good Communication at Work: mp3 audio file
Reading Article:Â Is the Customer Always Right - mp3 audio file
Negotiations Part 1: Dialogue mp3 audio file
Negotiations Part 2: Dialogue 1 mp3 audio file
Telephone Skills: Making Business Calls - Study Notes /Â Podcast LessonBEP 07)
Telephone Skills: Making Business Calls - Dialogue mp3 audio file
Reading Article: China Comes Top of Mobile Phone League - mp3 audio file
Reading Article:Â Hong Kong Staff Are the Best:Â mp3 audio file
Saying Goodbye in Business Situations: Dialogue mp3 audio file
Selecting the Right Employees: Article mp3 audio file
Business Meetings: Talking About Options -Â Podcast LessonBEP08)
Business Meetings: Reporting on Progress - Podcast LessonBEP09)
Business Meetings: Reporting on Progress - Dialogue 1 mp3 audio file
Business Meetings: Reporting on Progress - Dialogue 2 Transcript
Business Meetings: Talking About Options - Dialogue 1 mp3 audio file
Reading Article: Is Pronunciation So Important -Â Article and Vocabulary Glossary
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