Travel / Hotels / Tourism
BA Asks Its Staff to Work for Nothing - Article and Vocabulary Glossary
Blackstone Buys Hilton for $26 Billion - Article and Vocabulary Glossary
Blackstone Buys Hilton for $26 Billion - Comprehension Exercise
Blackstone Buys Hilton for $26 Billion - Key Words and Expressions Exercise
Blackstone Buys Hilton for $26 Billion - mp3 audio file
Function Room Availability
Model Business Letter: Letter of Complaint
Model Business Letter: Corporate Travel Services
Holiday Enquiry
Hotel Stay on 11 January 20xx
Theme Party
Valet Parking, February 8
Poor Service
Service
Handling Customer Complaints: Podcast Lesson mp3 audio file (BEP98)
Handling Customer Complaints - Dialogue 1 Transcript
Handling Customer Complaints - Dialogue 2 Comprehension Exercise
Handling Customer Complaints - Dialogue 2 Transcript
Handling Customer Complaints - Dialogue 3 Transcript
Handling Customer Complaints - Dialogue 4 Transcript
Handling Customer Complaints - Exercises
Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)
Handling Customer Complaints - Dialogue 1 mp3 audio file
Handling Customer Complaints - Dialogue 2 mp3 audio file
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