Podcast Lesson Transcripts
Being Assertive and Standing Your Ground - Study Notes / Podcast Lesson Transcript (BEP30)
Dealing with Hostile Situations - Study Notes / Podcast Lesson Transcript (BEP33)
Making Persuasive Arguments - Study Notes / Podcast Lesson Transcript (BEP34)
Avoiding Communication Breakdown - Study Notes / Podcast Lesson Transcript (BEP35)
Talking About Your Company and Work - Study Notes / Podcast Lesson Transcript (BEP36)
Questioning Techniques: Study Notes / Podcast Lesson Transcript (BEP11)
Conversation Techniques - Study Notes / Podcast Lesson Transcript (BEP76)
Conversation Switching Techniques - Study Notes / Podcast Lesson Transcript (BEP46)
Questioning Techniques - Study Notes / Podcast Lesson Transcript (BEP23) 
Talking About Work: Study Notes / Podcast Lesson Transcript (BEP100)
Business Small Talk - Discussing a Colleague – Study Notes / Podcast Lesson Transcript (BEP82)
Small Talk with Colleagues - Study Notes / Podcast Lesson Transcript (BEP79)
Discussing Routine and Recent Past - Study Notes / Podcast Lesson Transcript (BEP84)
Talking About Where you Live - Study Notes / Podcast Lesson Transcript (BEP44)
First Meetings - Study Notes / Podcast Lesson Transcript (BEP22)
Small Talk Before a Business Meeting: Study Notes / Podcast Lesson Transcript (BEP32)
Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson Transcript (BEP07)
Reporting Back to Your Manager - Study Notes / Podcast Lesson Transcript (BEP101)
Requesting Information - Study Notes / Podcast Lesson Transcript (BEP102)
Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)
Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)
Checking Back and Confirming Information - Study Notes / Podcast Lesson Transcript (BEP68)
Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)
Finalizing Agreements - Study Notes / Podcast Lesson Transcript (BEP71)
Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)
Passing on Messages to Clients - Study Notes / Podcast Lesson Transcript (BEP80)
Telephone Communication Problems Part 1 (a Bad Line) - Podcast Lesson Transcript (BEP86)
Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podca
Placing, Changing and Canceling Orders - Study Notes Podcast Lesson Transcript (BEP41)
Telephone Sales Techniques - Study Notes / Podcast Lesson Transcript (BEP12)
Buying Time - Study Notes / Podcast Lesson Transcript (BEP14)
Chasing up Payment on the Phone - Study Notes / Podcast Lesson Transcript (BEP18)
Taking Telephone Messages - Study Notes / Podcast Lesson Transcript (BEP21)
Cold Calls – Arranging a Meeting - Study Notes / Podcast Lesson Transcript (BEP29)
Asking for and Confirming Information Podcast Lesson Script BEP: 38
Offering Help: Study Notes / Podcast Lesson Transcript (BEP64)
Making Polite Requests - Study Notes / Podcast Lesson Transcript (BEP73)
Introducing Yourself at Work - Study Notes / Podcast Lesson Transcript (BEP78)
Expressing the Future and Future Certainty - Study Notes / Podcast Lesson Trancript (BEP83)
Accepting and Refusing Business Invitations - Study Notes / Podcast Lesson Transcript (BEP88)
Expressing Opinions and Agreement - Study Notes / Podcast Lesson Transcript (BEP91)
Making Comparisons - Study Notes / Podcast Lesson Transcript (BEP53)
Teleconferencing - Communication Problems – Study Notes / Podcast Lesson Transcript (BEP58)
Expressing Agreement and Disagreement - Study Notes / Podcast Lesson Transcript (BEP24)
Giving and Receiving Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP74)
Clarifying and Confirming Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP42)
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