Being Assertive and Standing Your Ground - Study Notes / Podcast Lesson Transcript (BEP30) (business communication)

Dealing with Hostile Situations - Study Notes / Podcast Lesson Transcript (BEP33) (business communication, dealing with difficult situations)

Making Persuasive Arguments - Study Notes / Podcast Lesson Transcript (BEP34) (business communication)

Avoiding Communication Breakdown - Study Notes / Podcast Lesson Transcript (BEP35) (business communication)

Talking About Your Company and Work - Study Notes / Podcast Lesson Transcript (BEP36) (business communication, describing your job, describing your company, company structure)

Questioning Techniques: Study Notes / Podcast Lesson Transcript (BEP11)

Conversation Techniques - Study Notes / Podcast Lesson Transcript (BEP76)

Conversation Switching Techniques - Study Notes / Podcast Lesson Transcript (BEP46)

Questioning Techniques - Study Notes / Podcast Lesson Transcript (BEP23) (business speaking skills, direct questions, indirect questions)

Talking About Work: Study Notes / Podcast Lesson Transcript (BEP100)

Business Small Talk - Discussing a Colleague – Study Notes / Podcast Lesson Transcript (BEP82)

Small Talk with Colleagues - Study Notes / Podcast Lesson Transcript (BEP79)

Discussing Routine and Recent Past - Study Notes / Podcast Lesson Transcript (BEP84)

Talking About Where you Live - Study Notes / Podcast Lesson Transcript (BEP44)  (Business small talk, talking about your city, talking about your country)

First Meetings - Study Notes / Podcast Lesson Transcript (BEP22) (business small talk)

Small Talk Before a Business Meeting: Study Notes / Podcast Lesson Transcript (BEP32)

Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson Transcript (BEP07)

Telephone Skills: Reporting Back to Your Manager - Study Notes / Podcast Lesson Transcript (BEP101)

Telephone Skills: Requesting Information - Study Notes / Podcast Lesson Transcript (BEP102)

Telephone Skills: Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)

Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)

Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)

Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)

Telephone Skills: Passing on Messages to Clients - Study Notes / Podcast Lesson Transcript (BEP80)

Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)

Placing, Changing and Canceling Orders - Study Notes Podcast Lesson Transcript (BEP41) (Telephone Skills)

Telephone Sales Techniques - Podcast Lesson Transcript (BEP12) (telephone skills, cold calls, arranging a meeting)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing up Payment on the Phone - Study Notes / Podcast Lesson Transcript (BEP18) (telephone skills)

Taking Telephone Messages - Study Notes / Podcast Lesson Transcript (BEP21)

Cold Calls – Arranging a Meeting - Study Notes / Podcast Lesson Transcript (BEP29) (telephone skills, sales)

Making Polite Requests - Study Notes / Podcast Lesson Transcript (BEP73)

Introducing Yourself at Work - Study Notes  /  Podcast Lesson Transcript (BEP78)

Expressing the Future and Future Certainty - Study Notes / Podcast Lesson Trancript (BEP83)

Accepting and Refusing Business Invitations - Study Notes / Podcast Lesson Transcript (BEP88)

Expressing Opinions and Agreement - Study Notes / Podcast Lesson Transcript (BEP91)

Making Comparisons - Study Notes / Podcast Lesson Transcript (BEP53)(business speaking skills, comparatives, superlatives)

Teleconferencing - Communication Problems – Study Notes / Podcast Lesson Transcript (BEP58) (telephone skills)

Expressing Agreement and Disagreement - Study Notes / Podcast Lesson Transcript (BEP24) (business speaking functions, expressing agreement, expressing disagreement)

Giving and Receiving Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP74)

Clarifying and Confirming Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP42)