Interviewing in English - Study Notes / Podcast Lesson Transcript (BEP56) (employment search, job hunting)

Employment Interview Techniques - Study Notes / Podcast Lesson Transcript (BEP19) (interviewing someone for a job)

Pitching New Offers - Study Notes / Podcast Lesson Transcript (BEP48) (Sales)

Customer Service: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)

Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)

Handling Difficult Requests - Study Notes / Podcast Lesson Transcript (BEP92) (customer service / telephone skills)

Negotiations Part 1: Study Notes / Podcast Lesson

Negotiations Part 2: Study Notes / Podcast Lesson (BEP05)

Kicking Off and Outlining Your Position - Study Notes / Podcast Lesson Transcript (BEP40) (Business Negotiations)

Concluding a Deal - Study Notes / Podcast Lesson Transcript (BEP49)(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Negotiating Agreements - Study Notes / Podcast Lesson Transcript (BEP01) (business negotiations, conditionals)

Business Presentations: Describing Graphs and Trends -  Study Notes / Podcast Lesson Transcript (BEP10)

Business Presentations: Signposting - Study Notes / Podcast Lesson Transcript (BEP97)

Handling Questions with Authority - Study Notes / Podcast Lesson Transcript (BEP47) (Business Presentations)

Structuring a Business Presentation - Study Notes / Podcast Lesson Transcript (BEP27) (introducing a presentation,  concluding a presentation)

Business Meetings: The Role of the Chairperson - Study Notes / Podcast Lesson Transcript (BEP02)

Business Meetings: Keeping to the Point - Study Notes / Podcast  Lesson Transcript (BEP03)

Business Meetings: Reporting on Progress - Study Notes / Podcast Lesson Transcript (BEP09)

Business Meetings: Talking About Options - Study Notes / Podcast Lesson Transcript (BEP08)

Business Meetings: Developing an Argument Part 1 - Study Notes / Podcast Lesson

Business Meetings: Developing an Argument Part 2: Study Notes / Podcast Lesson Transcript (BEP16)

Business Meetings: Querying Information: Study Notes / Podcast Lesson Transcript (BEP99)

Interrupting Effectively - Study Notes / Podcast Lesson Transcript (BEP43) (Business Meetings)

Making Plans - Study Notes / Podcast Lesson Transcript (BEP45) (business meetings, necessity, suggestions, recommendations)

Discussing Business Proposals - Study Notes / Podcast Lesson Transcript (BEP50) (Business Meetings, suggestions, opinions, recommendations, speculating about the future, advantages and disadvantages)

Chairing a Business Meeting - Study Notes / Podcast Lesson Transcript (BEP52) (Business Meetings)

Chairing a Business Meeting - Study Notes / Podcast Lesson Transcript (BEP52) (Business Meetings)

Saying Goodbye in Business Situations: Study Notes / Podcast Transcript (BEP 06)

Discussing Someone's Performance: Study Notes / Podcast Lesson Transcript (BEP65) (talking about a staff's performance with another colleague)

Saying No in the Right Way - Study Notes / Podcast Lesson Transcript (BEP67)

Making Future Plans - Study Notes / Podcast Lesson (BEP69)

Welcoming Business Visitors - Study Notes / Podcast Lesson Transcript (BEP72) (greeting, offering)

Criticizing Someone in Right Way - Study Notes / Podcast Lesson Transcript (BEP87)

Getting Acquainted in Business Situations - Study Notes / Podcast Lesson Transcript (BEP89) (meeting someone for the first time, introductions)

Getting Acquainted in Business Situations - Study Notes / Podcast Lesson Transcript (BEP89)

Complimenting Someone at Work - Study Notes / Podcast Lesson (BEP94) (praising, congratulating, flattering, saying something good about someone)

Ending a Conversation Politely - Study Notes / Podcast Lesson Transcript (BEP93)

Entertaining a Business Visitor - Practical English in a Bar and Restaurant – Podcast Lesson Transcript (BEP39)

Using Modal Verbs to Speculate About the Past - Study Notes / Podcast Lesson Transcript (BEP96)

Using Modal Verbs to Speculate About the Present - Study Notes / Podcast Lesson Transcript (BEP95)

Talking About Your Work - Study Notes / Podcast Lesson (BEP51) (talking about routine, using the present simple tense)

Resolving Internal Conflicts - Study Notes / Podcast Lesson Transcript (BEP54) (business communication)

Giving Progress Updates - Study Notes / Podcast Lesson Transcript (BEP55) (business communication, reporting back)

Showing Business Visitors Around - Study Notes / Podcast Lesson Transcript (BEP57) (business communication)

Explaining a Company’s Organisation - Study Notes / Podcast Lesson Transcript (BEP60) (business communication, company structure)

Giving a Verbal Report - Study Notes / Podcast Lesson Transcript (BEP59)(business communication, reporting progress)

Communicating Action - Study Notes / Podcast Lesson Transcript (BEP25) (business communication, business meetings, writing action points, creating an action plan, assigning tasks)