Misuse of the Passive Voice - Study Notes (business grammar)

Conditional Sentences - Study Notes (business grammar, type 1, 2 and 3 conditional sentences)

Countable vs Uncountable Nouns (2) - Study Notes (business grammar)

Confusing Verb Tenses - Study Notes (business grammar)

Customer Service: Handling Customer Complaints - Further Study Notes

Strategy for Customer Service - Six-Step Strategy for Customer Service

BEP04: Negotiations Part 1 - Study Notes / Podcast Lesson mp3 audio file

BEP04: Negotiations Part 2 - Study Notes / Podcast Lesson mp3 audio file

Business Presentations: Describing Graphs and Trends -  Further Study Notes

Business Presentations: Signposting - Further Study Notes

Handling Questions with Authority - General Advice (Business Presentations)

Business Meetings: Reporting on Progress - Grammar Focus

Business Meetings: Developing an Argument Part 1 - Further Study Notes

Handling Serious Disagreement: Study Notes / Podcast Lesson Transcript

Making Future Plans - Grammar Focus – Making Suggestions

Making Future Plans: Grammar Focus – Making Suggestions

Welcoming Business Visitors: Language Focus – Open and Closed Questions (offering)

Using Modal Verbs to Speculate About the Past - Language Focus

Using Modal Verbs to Speculate About the Present - Language Focus

Talking About Your Work - Grammar Focus – Talking About Routine Using the Present Simple Tense

Giving Progress Updates - Grammar Focus – Changing Between the Present Perfect and Past Simple (business grammar)

Giving Progress Updates - Grammar Focus – Present Perfect vs Past Simple (business grammar, business communication, reporting back)

Giving Progress Updates - Language Focus – Direct and Indirect Questions

Showing Business Visitors Around - Grammar Focus – Using the Passive Voice (business communication)

Showing Business Visitors Around - Language Focus – Describing Your Office Layout (business communication)

Communicating Action - Study Notes - Writing an Action Plan (business communication, business meetings, writing action points, creating an action plan, assigning tasks)

Making Introductions in a Business Setting: Study Notes Based on the Dialogue

Questioning Techniques: Podcast Lesson (BEP11)

Questioning Techniques: Further Study Notes

Making Future Plans - Language Focus – Talking About the Future

Discussing Routine and Recent Past - Grammar Focus – Three Uses of the Present Perfect Tense

Discussing Routine and Recent Past - Grammar Focus – Using the Present Simple Tense to Talk About Routine

Discussing Attitudes and Performance - Study Notes / Podcast Lesson Transcript (BEP27) (business small talk)

Telephone Skills: Controlling Techniques - Study Notes

Telephone Skills: Internal vs External Calls - Study Notes

Telephone Skills: Requesting Information - Grammar Notes

Telephone Skills: Enquiries and Requests - Grammar Focus

Telephone Skills: Enquiries and Requests - Key Language Focus and Hot Tip (Using polite language when refusing requests; offering help)

Telephone Skills: Dealing with Persistent Callers - Grammar Focus – Using the Present Perfect Tense

Telephone Skills: Dealing with Persistent Callers - Language Focus – Declining a Request

Telephone Skills: Dealing with Persistent Callers - Language Focus – Expressing Availability

Telephone Skills: Using Standard Telephone Phrases - Language Focus – Forming Questions with Modal Verbs

Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests

Telephone Skills: Passing on Messages to Clients - Language Focus – Using Connectives

Telephone Skills: Passing on Messages to Clients - Language Focus – Reporting Phrases