Small Talk Before a Business Meeting - Dialogue 5 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 1 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Telephone Skills: Controlling Techniques - Dialogue 1 Transcript
Telephone Skills:: Controlling Techniques - Dialogue 2 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 1 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 2 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 1 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 2 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 3 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 4 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 5 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 5 Transcript
Telephone Skills: Making Business Calls - Dialogue 2 Transcript
Telephone Skills: Making Business Calls - Functional Language Reference Sheet
Telephone Skills: Reporting Back to Your Manager - Dialogue 1 Transcrpt
Telephone Skills:Â Reporting Back to Your Manager - Dialogue 2 Transcript
Telephone Skills: Reporting Back to Your Manager - Dialogue 1 Transcript
Telephone Skills: Requesting Information - Dialogue Transcript
Telephone Skills: Requesting Information - Dialogue Transcript
Telephone Skills: Enquiries and Requests - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Enquiries and Requests -Dialogue 3 Transcript
Telephone Skills: Dealing with Persistent Callers - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skills: Dealing with Persistent Callers - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Checking Back and Confirming Information: Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Handling Customer Complaints - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Handling Customer Complaints - Dialogue 3 Transcript
Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 Transcript and Vocabulary Glossary
Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 Transcript
Telephone Skills: Using Standard Telephone Phrases - Dialogue 6 Transcript
Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript
Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript
Telephone Skills: Passing on Messages to Clients - Dialogue 1 Transcript and Vocabulary Glossary
Telephone Skills: Passing on Messages to Clients - Dialogue 2 Transcript and Vocabulary Glossary
Telephone Skills: Passing on Messages to Clients - Dialogue 4 Transcript
Telephone Skills: Passing on Messages to Clients - Dialogue 3 Transcript and Vocabulary Glossary
Telephone Skills: Passing on Messages to Clients - Dialogue 5 Transcript
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