Telephone Skills: Passing on Messages to Clients - Functional Language mp3 audio file

Telephone Skills: Passing on Messages to Clients - Podcast Lesson mp3 audio file (BEP80)

Telephone Skills :Telephone Communication Problems Part 2 - An Unclear Message - Dialogue 2 mp3 audio file

Telephone Skills: Telephone Communication Problems Part 2 - An Unclear Message - Podcast Lesson (BEP85)

Placing, Changing and Canceling Orders - Dialogue 1 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Podcast Lesson (BEP41) mp3 audio file (Telephone Skills)

Teleconferencing - Communication Problems - Dialogue 1 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 2 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Podcast Lesson (BEP58) mp3 audio file (telephone skills)

Telephone Sales Techniques - Dialogue 1 mp3 audio file (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Podcast Lesson (BEP12) mp3 audio file (telephone skills, cold calls, arranging a meeting)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing Up Payment on the Phone - Dialogue 1 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Dialogue 2 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Functional Language mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Podcast Lesson (BEP18) mp3 audio file (telephone skills)

Taking Telephone Messages - Dialogue 1 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 3 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 4 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 5 mp3 audio file (telephone skills, taking messages)

Taking Telephone Messages - Podcast Lesson (BEP21)

Cold Calls - Arranging a Meeting  - Dialogue 1 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Dialogue 2 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Functional Language mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Podcast Lesson (BEP29) mp3 audio file (telephone skills, sales)

Asking for and Confirming Information, Dialogue 2, mp3 audio file

Giving Advice and Making Suggestions: Dialogue 1 mp3 audio file

Giving Advice and Making Suggestions: Dialogue 3 mp3 audio file

Offering Help: Dialogue 1 mp3 audio file

Offering Help: Dialogue 2 mp3 audio file