Handling Difficult Requests - Dialogue 1 mp3 audio file (customer service / telephone skills)
Handling Difficult Requests - Dialogue 2 mp3 audio file (customer service / telephone skills)
Handling Difficult Requests - Functional Language mp3 audio file
Handling Difficult Requests - Podcast Lesson (BEP92) mp3 audio file
Dealing with Angry Customers - Dialogue 1 mp3 audio file (customer service, calming someone down, reassuring someone, apologising)
Dealing with Angry Customers - Dialogue 2 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Dialogue 3 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Dialogue 4 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file (customer service, calming someone down, reasuring someone, apologising)
Negotiations Part 1: Dialogue mp3 audio file
Negotiations Part 2: Dialogue 1 mp3 audio file
Kicking Off and Outlining Your Position - Dialogue 1 mp3 audio file (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 2 mp3 audio file (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 3 mp3 audio file (Business Negotiations)
Kicking Off and Outlining Your Position - Dialogue 4 mp3 audio file (Business Negotiations)
Kicking Off and Outlining Your Position - Podcast Lesson (BEP40) mp3 audio file (Business Negotiations)
Concluding a Deal - Dialogue 1(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)
Concluding a Deal - Dialogue 2 mp3 audfio file (Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)
Concluding a Deal - Dialogue 3 mp3 audio file(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)
Concluding a Deal - Podcast Lesson (BEP49)(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)
Negotiating Agreements - Dialogue 1 mp3 audio file (business negotiations, conditionals)
Negotiating Agreements - Dialogue 2 mp3 audio file (business negotiations, conditionals)
Negotiating Agreements - Functional Language mp3 audio file (business negotiations, conditionals)
Negotiating Agreements - Podcast Lesson (BEP01) mp3 audio file
Business Presentations Describing Graphs and Trends - Podcast Lesson mp3 audio file (BEP10)
Business Presentations: Describing Graphs and Trends -Â Â Dialogue Transcript
Business Presentations: Signposting -Â Dialogue 1 mp3 audio file
Business Presentations: Signposting -Â Study Notes / Podcast Lesson mp3 audio file (BEP97)
Handling Questions with Authority - Dialogue 1 mp3 audio file (Business Presentations)
Handling Questions with Authority - Dialogue 2 mp3 audio file
Handling Questions with Authority - Dialogue 3 mp3 audio file (Business Presentations)
Handling Questions with Authority - Podcast Lesson mp3 audio file (BEP47) (Business Presentations)
Structuring a Business Presentation - Dialogue 1 mp3 audio file(introducing a presentation, concluding a presentation)
Structuring a Business Presentation - Dialogue 2 mp3 audio file (introducing a presentation, concluding a presentation)
Structuring a Business Presentation - Dialogue 3 mp3 audio file (introducing a presentation, concluding a presentation)
Structuring a Business Presentation - Dialogue 4 mp3 audio file (introducing a presentation, concluding a presentation)
Structuring a Business Presentation - Dialogue 5 mp3 audio file(introducing a presentation, concluding a presentation)
Structuring a Business Presentation - Podcast Lesson (BEP28) mp3 audio file(introducing a presentation, concluding a presentation)
Business Meetings: The Role of the Chairperson - Study Notes / Podcast Lesson mp3 audio file (BEP02)
Business Meetings: the Role of the Chairperson - Dialogue 1 mp3 audio file
Business Meetings: Keeping to the Point - Study Notes / Podcast Lesson mp3 audio file
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- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)