Telephone Sales Techniques - Podcast Lesson Transcript (BEP12) (telephone skills, cold calls, arranging a meeting)

Buying Time - Dialogue 1 Comprehension Exercise (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Practice Exercises (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing Up Payment on the Phone - Dialogue 1 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Dialogue 2 mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Functional Language mp3 audio file (telephone skills)

Chasing Up Payment on the Phone - Podcast Lesson (BEP18) mp3 audio file (telephone skills)

Chasing up Payment on the Phone - Dialogue 1 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Comprehension Exercise (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Transcript and Vocabulary Glossary (business vocabulary)

Chasing up Payment on the Phone - Dialogue 3 Transcript (telephone skills)

Chasing up Payment on the Phone - Dialogues 1 and 2 Key Words and Expressions Exercise (telephone skills)

Chasing up Payment on the Phone - Functional Language Reference Sheet (telephone skills)

Chasing up Payment on the Phone - Study Notes / Podcast Lesson Transcript (BEP18) (telephone skills)

Chasing up Payment on the Phone - Practice Exercises (telephone skills)

Cold Calls - Arranging a Meeting  - Dialogue 1 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Dialogue 2 mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Functional Language mp3 audio file (telephone skills, sales)

Cold Calls - Arranging a Meeting  - Podcast Lesson (BEP29) mp3 audio file (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 Comprehension Exercise (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (Informal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 1 and 2 Key Words and Expressions  Exercise (More Formal Language) (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Comprehension Exercise (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 3 Transcript (telephone skills, sales)

Cold Calls – Arranging a Meeting - Functional Language Reference Sheet (telephone skills, sales)

Cold Calls – Arranging a Meeting - Study Notes / Podcast Lesson Transcript (BEP29) (telephone skills, sales)

Business Greetings

The Language of Shipping and Logistics - Dialogue 1 Transcript (Business Vocabulary)

The Language of Shipping and Logistics - Dialogue 2 Transcript

The Language of Shipping and Logistics - Practice Exercises (Business Vocabulary)

The Language of Shipping and Logistics - Study Notes (Business Vocabulary)

The Language of Credit - Study Notes (Business Vocabulary)

Sales and Marketing Terminology - Presentation and Vocabulary Glossary (Business Vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)