Telephone Skills: Controlling Techniques - Key Words and Expressions Exercise
Telephone Skills: Customer Service on the Phone - Dialogue 1 Comprehension Exercise
Telephone Skills: Customer Service on the Phone - Dialogue 1 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 1 mp3 audio file
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Telephone Skills: Customer Service on the Phone - Functional Language Exercise
Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet
Telephone Skills: Internal vs External Calls - Dialogue Comprehension
Telephone Skills: Internal vs External Calls - Dialogue 1 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 1 mp3 audio file
Telephone Skills: Internal vs External Calls - Dialogue 2 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 2 mp3 audio file
Telephone Skills: Internal vs External Calls - Study Notes
Talking About Work: Exercises
Telephone Skills: Finalizing Agreements - Dialogue 2 mp3 audio file (negotiating)
Telephone Skills: Finalizing Agreements - Functional Language mp3 audio file (negotiating)
Telephone Skills: Finalizing Agreements - Podcast Lesson mp3 audio file (BEP71)
Telephone Skills: Finalizing Agreements - Practice Exercise (negotiating)
Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file
Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file
Telephone Skills: Bad News - Making a Cancellation – Dialogue 2 Transcript
Telephone Skills: Bad News - Making a Cancellation – Dialogue 3 Transcript
Telephone Skills: Bad News - Making a Cancellation – Functional Language Practice Cue Cards
Telephone Skills: Bad News - Making a Cancellation – Functional Language Reference Sheet
Telephone Skills: Bad News - Making a Cancellation – Language Focus – Making Polite Requests
Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)
Telephone Skills: Bad News - Making a Cancellation – Practice Exercises
Telephone Skills: Telephone Communication Problems Part 1 (a Bad Line) - Functional Language Reference Sheet
Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)
Telephone Skills :Telephone Communication Problems Part 2 - An Unclear Message - Dialogue 2 mp3 audio file
Telephone Skills: Telephone Communication Problems Part 2 - An Unclear Message - Podcast Lesson (BEP85)
Telephone Sales Techniques - Dialogue 1 mp3 audio file (telephone skills, cold calls, arranging a meeting)
Telephone Sales Techniques - Podcast Lesson (BEP12) mp3 audio file (telephone skills, cold calls, arranging a meeting)
Telephone Sales Techniqes - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, cold calls, arranging a meeting)
Telephone Sales Techniques - Dialogue 1 Comprehension Exercise (telephone skills, cold calls, arranging a meeting)
Telephone Sales Techniques - Dialogue 1 Key Words and Expressions Exercise (telephone skills, cold calls, arranging a meeting)
Telephone Sales Techniques - Dialogue 2 Transcript (telephone skills, cold calls, arranging a meeting)
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