Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson 14 (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson 11 (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson 12 (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Confusing Verb Tenses - Study Notes (business grammar)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson (using an authentic business document, the grammatical errors are pointed out, explained and corrected)

Video Grammar Lesson 17 - Transcript (

Video Grammar Lesson 17 - (lesson focusing on the typical grammatical errors writer make in business documents)

Strategy for Customer Service - Dialogue 1 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 1 mp3 audio file

Strategy for Customer Service - Dialogue 2 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 2 mp3 audio file

Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)

Strategy for Customer Service - Practice Exercises

Strategy for Customer Service - Six-Step Strategy for Customer Service

Basic Customer Service Vocabulary in Context - Dialogue 1 Transcript (the language of customer service)

Basic Customer Service Vocabulary in Context - Dialogue 2 Transcript (the language of customer service)

Basic Customer Service Vocabulary in Context - Dialogue 3 Transcript

Negotiating Agreements - Dialogue 1 Comprehension Exercise (business negotiations, conditionals)

Negotiating Agreements - Dialogue 1 Transcript and Vocabulary Glossary (business negotiations, conditionals)

Negotiating Agreements - Dialogue 1 mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Dialogue 2 Comprehension Exercise (business negotiations, conditional)

Negotiating Agreements - Dialogue 2 Transcript and Vocabulary Glossary (business negotiations, conditionals)

Negotiating Agreements - Dialogue 2 mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Dialogues 1 and 2 Key Words and Expressions Exercise (business negotiations, conditionals)

Negotiating Agreements - Functional Language Reference Sheet (business negotiations, conditionals)

Negotiating Agreements - Functional Language mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Podcast Lesson (BEP01) mp3 audio file

Negotiating Agreements - Study Notes / Podcast Lesson Transcript (BEP01) (business negotiations, conditionals)

Negotiating Agreements - Practice Exercises (business negotiations, conditionals)

Business Meetings: Querying Information: Dialogue 1 Listening Comprehension Exercise

Business Meetings: Querying Information: Dialogue 1 Key Words and Expressions Exercise

Business Meetings: Querying Information: Dialogue 1 Transcript and Vocabulary Glossary

Business Meetings: Querying Information: Dialogue 1 Transcript

Business Meetings: Querying Information: Dialogue 2 Transcript