Small Talk Before a Business Meeting: Study Notes / Podcast Lesson Transcript (BEP32)

Telephone Skills: Internal vs External Calls -  Key Words and Expressions

Telephone Skills: Controlling Techniques - Dialogues 1 and 2 Comprehension Exercises

Telephone Skills: Controlling Techniques - Dialogue 1 Transcript

Telephone Skills:: Controlling Techniques - Dialogue 1 mp3 audio file

Telephone Skills:: Controlling Techniques - Dialogue 2 Transcript

Telephone Skills: Controlling Techniques - Dialogue 2 mp3 audio file

Telephone Skills: Controlling Techniques - Study Notes

Telephone Skills: Handling Customer Complaints - Dialogue 1 Transcript and Vocabulary Glossary

Telephone Skills: Handling Customer Complaints - Dialogue 3 Transcript

Telephone Skills: Handling Customer Complaints - Dialogue 3 mp3 audio file

Telephone Skills: Handling Customer Complaints - Functional Language Reference Sheet

Telephone Skills: Handling Customer Complaints - Podcast Lesson mp3 audio fle (BEP70) (Customer Service)

Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)

Telephone Skills: Handling Customer Complaints - Practice Exercises (Customer Service)

Placing, Changing and Canceling Orders - Dialogue 1 Comprehension Exercise

Placing, Changing and Canceling Orders - Dialogue 1 Transcript and Vocabulary Glossary (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 1 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 Comprehension Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 Transcript and Vocabulary Glossary  (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 Comprehension Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 Transcript and Vocabulary Glossary

Placing, Changing and Canceling Orders - Dialogue 3 mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 4 Transcript (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 5 Transcript (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogues 1-3 Key Words and Expressions Exercise (Telephone Skills)

Placing, Changing and Canceling Orders - Functional Language Reference Sheet (Telephone Skills)

Placing, Changing and Canceling Orders - Podcast Lesson (BEP41) mp3 audio file (Telephone Skills)

Placing, Changing and Canceling Orders - Study Notes Podcast Lesson Transcript (BEP41) (Telephone Skills)

Placing, Changing and Canceling Orders - Practice Exercises (Telephone Skills)

Teleconferencing - Communication Problems - Dialogue 1 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 2 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 Transcript (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Dialogue 3 mp3 audio file (telephone skills)

Teleconferencing - Communication Problems - Podcast Lesson (BEP58) mp3 audio file (telephone skills)

Teleconferencing - Communication Problems – Dialogue 1 Comprehension Exercise

Teleconferencing - Communication Problems – Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Teleconferencing - Communication Problems – Dialogue 2 Comprehension Exercise (telephone skills)

Teleconferencing - Communication Problems – Dialogue 2 Transcript and Vocabulary Glossary (telephone skills)

Teleconferencing - Communication Problems – Functional Language Reference Sheet (telephone skills)

Teleconferencing - Communication Problems – Practice Exercises (telephone skills)

Business Meetings: Developing an Argument Part 2: Exercises

Methods of Payment in International Trade - Practice Exercises (business vocabulary)

Methods of Payment in International Trade - Study Notes (business vocabulary)

Exercises based on the selected banking and financial terms in the study notes.