Higher-Intermediate
Handling Customer Complaints - Dialogue 1 Transcript
Handling Customer Complaints - Dialogue 2 Comprehension Exercise
Handling Customer Complaints - Dialogue 2 Transcript
Handling Customer Complaints - Dialogue 3 Transcript
Handling Customer Complaints - Dialogue 4 Transcript
Handling Customer Complaints - Exercises
Handling Customer Complaints - Functional Language Reference Sheet
Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)
Handling Customer Complaints - Further Study Notes
Handling Customer Complaints - Dialogue 1 mp3 audio file
Handling Customer Complaints - Dialogue 2 mp3 audio file
Handling Difficult Requests - Dialogue 1 Transcript and Vocabulary Glossary
Handling Difficult Requests - Dialogue 2 Transcript
Handling Difficult Requests - Dialogue 1 mp3 audio file
Handling Difficult Requests - Dialogue 2 mp3 audio file
Handling Difficult Requests - Functional Language Reference Sheet
Handling Difficult Requests - Functional Language mp3 audio file
Handling Difficult Requests - Podcast Lesson (BEP92) mp3 audio file
Handling Difficult Requests - Study Notes / Podcast Lesson Transcript (BEP92)
Handling Difficult Requests - Practice Exercise
Dealing with Angry Customers - Dialogue 1 mp3 audio file
Dealing with Angry Customers - Dialogue 2 mp3 audio file
Dealing with Angry Customers - Dialogue 3 mp3 audio file
Dealing with Angry Customers - Dialogue 4 mp3 audio file
Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file
Dealing with Angry Customers - Dialogue 1 Transcript and Vocabulary Glossary
Dealing with Angry Customers - Dialogue 2 Transcript and Vocabulary Glossary
Dealing with Angry Customers - Dialogue 3 Transcript and Vocabulary Glossary
Dealing with Angry Customers - Dialogue 4 Transcript and Vocabulary Glossary
BEP04: Negotiations Part 1 - Study Notes / Podcast Lesson mp3 audio file
BEP04: Negotiations Part 2 - Study Notes / Podcast Lesson mp3 audio file
Negotiations Part 1: Dialogue Comprehension Exercise
Negotiations Part 1: Dialogue Transcript
Negotiations Part 1: Dialogue mp3 audio file
Negotiations Part 1: Key Words and Expressions Exercise
Negotiations Part 1: Study Notes / Podcast Lesson Transcript (BEP04)
Negotiations Part 2: Dialogue 1 Comprehension Exercise
Negotiations Part 2: Dialogue 1 Transcript
Negotiations Part 2: Dialogue 1 mp3 audio file
Negotiations Part 2: Dialogue 2 Transcript
Negotiations Part 2: Dialogue 3 Transcript
Negotiations Part 2: Dialogue Comprehension Exercise
Negotiations Part 2: Functional Language Reference Sheet
Negotiations Part 2: Key Words and Expressions Exercise
Negotiations Part 2: Study Notes / Podcast Lesson (BEP05)
Kicking Off and Outlining Your Position - Functional Language Reference Sheet
Kicking Off and Outlining Your Position - Dialogue 1 Comprehension Exercise
Kicking Off and Outlining Your Position - Dialogue 1 Key Words and Expressions Exercise
Kicking Off and Outlining Your Position - Dialogue 1 Transcript and Vocabulary Glossary
Kicking Off and Outlining Your Position - Dialogue 2 Comprehension Exercise
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