Higher-Intermediate
Model Business Letter: Incident at Happy Valley Store on 21 November 20xx
Commercial Inspection at 21 Shatin Rd
Invoice No. 389402/5
Invoice No. 23749327/S
Replies to Letters of Complaint - Study Notes
Subscriber No. 78579 / Account No. 3248758
Mortgage Application
Customer Service at J Parks
Reference for James Wong
Assistant Editor - Covering Letter
Express Bank Card Fee
Hotel Stay on 11 January 20xx
Covering Letter for Position of Local Branch Manager
Coving Letter for Position of PA to Operations Director
Policy Number 732895328
Covering Letter for Position of Quality Assurance Manager
Covering Letter for Position of Senior Administrator
Coving Letter for the Position of Project Manager
Valet Parking, February 8
Unclaimed Accounts
Defective Computers (Invoice No. MB748953)
Credit Card Application
Vacancy for Customer Service Manager
Wing Bruce Co Trading Ltd
Notice of Resignation
Adjustment Letters - Structure, Language and Tone – Practice Exercises
Adjustment Letters - Structure, Language and Tone – Practice Exercises
Delivery of Computers
Financial Analyst Position
Payment of Collection Letter
PTR’s Year 20xx Executive Seminar
Revision of Terms of Banking Facilities
Finalised Leasing Agreement
Sound System Installation at JHT Ltd
Overdue Account No. 6378924
Compensation Claim
New Online Member Services
Poor Service
Service
Submission of Tender 1
Submission of Tender 2
Negotiating Through Writing: Study Notes
Style, tone, expression exercises
Developing an Appropriate Business Writing Style: Exercises
Developing an Appropriate Business Writing Style: Study Notes
Considerate Business Letter Writing: Study Notes
Model Email: Example of More Formal Writing Style
Concise Writing, Eliminating Wordiness: Exercises
Concise Writing, Eliminating Wordiness: Study Notes
Writing Positive Business Documents: Exercises
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