Model Business Letter: Incident at Happy Valley Store on 21 November 20xx (Functions: Reply to letter of complaint, asking for information, apologizing, offering
Business Letter: Invoice No. 389402/5 (Functions: replying to a letter of complaint, reporting, apologising)
Business Letter: Invoice No. 23749327/S (Functions: replying to a letter of complaint, reporting, apologising
Replies to Letters of Complaint - Study Notes
Model Business Letter: Subscriber No. 78579 / Account No. 3248758 (reply to a letter of complaint, apologizing, reporting/informing, assuring
Business Letter: Mortgage Application (giving bad news, rejecting, offering)
Business Letter: Customer Service at J Parks (replying to a letter of complaint, apologizing, explaining, assuring
Model Business Letter: Reference for James Wong (confirming, appraising
usiness Letter: Express Bank Card Fee (banking, reply to a letter of complaint, apologizing, explaining
Business Letter: Hotel Stay on 11 January 20xx (complaining, complaint letter, asking for compensation
Letter: Local Branch Manager
Model Business Letter: PA to Operations Director
Business Letter: Policy Number 732895328 (Insurance, giving bad news, informing, instructing, apologising
Letter: Quality Assurance Manager
Model Business Letter: Senior Administrator (job covering letter, job application letter)
Letter: Project Manager (job covering letter, job application letter
Business Letter: Valet Parking, February 8Â (replying to a letter of complaint, apologizing, assuring
Business Letter: Unclaimed Accounts (banking, replying to a query, clarifying, enclosing
Business Letter: Defective Computers (Invoice No. MB748953) (letter of complaint, complaining, requesting
Business Letter: Credit Card Application (banking, giving bad news, advising
Model Business Letter: Vacancy for Customer Service Manager (covering letter, job application letter
Model Business Letter: Wing Bruce Co Trading Ltd (banking, informing, requesting, asking for confirmation
Model Business Letter: Notice of Resignation (employment resignation letter, informing, assuring, thanking
Adjustment Letters - Structure, Language and Tone – Practice Exercises (Replies to Letters of Complaint, Justified Reply to Letter of Complaint Letter, Justified Reply to Letter of Complaint Letter)
Adjustment Letters - Structure, Language and Tone – Practice Exercises (Replies to Letters of Complaint, Justified Reply to Letter of Complaint Letter, Justified Reply to Letter of Complaint Letter)
Model Business Letter: Delivery of Computers (replying to a letter of complaint, adjustment letter, explaining, giving bad news, offering
Model Business Letter: Financial Analyst Position (job covering letter, job application letter
Model Business Letter: Payment of Collection Letter (replying to a letter of complaint, adjustment letter, apologising
Model Business Letter: PTR’s Year 20xx Executive Seminar (accepting, informing, requesting, thanking
Business Letter: Revision of Terms of Banking Facilities (banking, confirming, expressing permission, requesting
Model Business Letter: Finalised Leasing Agreement (recommended format for business letters, business letter layout style, congratulating, enclosing, requesting
Model Business Letter: Sound System Installation at JHT Ltd (customer service, giving advice, numbered list
Business Letter: Overdue Account No. 6378924 (collection letter, informing, attaching, stating obligation, requesting payment
Model Business Letter: Compensation Claim (thanking, asking for clarification)
list)
Model Business Letter:Â conditional acceptance of a tender offer, shows use of conditional sentences
Developing an Appropriate Business Writing Style: Exercises
Developing an Appropriate Business Writing Style: Study Notes
Considerate Business Letter Writing: Study Notes
Concise Writing, Eliminating Wordiness: Exercises
Concise Writing, Eliminating Wordiness: Study Notes
Writing Positive Business Documents: Exercises
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