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Business Telephone Skills
Telephone Skills: Controlling Techniques - Key Words and Expressions Exercise
Telephone Skills: Customer Service on the Phone - Dialogue 1 Comprehension Exercise
Telephone Skills: Customer Service on the Phone - Dialogue 1 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 1 mp3 audio file
Telephone Skills: Customer Service on the Phone - Dialogue 2 Transcript
Telephone Skills: Customer Service on the Phone - Dialogue 2 mp3 audio file
Telephone Skills: Customer Service on the Phone - Functional Language Exercise
Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet
Telephone Skills: Customer Service on the Phone - Functional Language
Telephone Skills: Internal vs External Calls - Key Words and Expressions Exercise
Telephone Skills: Controlling Techniques - Dialogues 1 and 2 Comprehension Exercises
Telephone Skills: Controlling Techniques - Dialogue 1 Transcript
Telephone Skills:: Controlling Techniques - Dialogue 1 mp3 audio file
Telephone Skills:: Controlling Techniques - Dialogue 2 Transcript
Telephone Skills: Controlling Techniques - Dialogue 2 mp3 audio file
Telephone Skills: Controlling Techniques - Study Notes
Telephone Skills: Internal vs External Calls - Dialogue Comprehension
Telephone Skills: Internal vs External Calls - Dialogue 1 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 1 mp3 audio file
Telephone Skills: Internal vs External Calls - Dialogue 2 Transcript
Telephone Skills: Internal vs External Calls - Dialogue 2 mp3 audio file
Telephone Skills: Internal vs External Calls - Study Notes
Telephone Skills: When Someone is Unavailable - Dialogue 1 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 1 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 2 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 2 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 3 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 3 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 4 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 4 mp3 audio file
Telephone Skills: When Someone is Unavailable - Dialogue 5 Transcript
Telephone Skills: When Someone is Unavailable - Dialogue 5 Transcript
Telephone Skills: When Someone is Unavailable - Dialogues 1-3 Comprehension Exercise
Telephone Skills: When Someone is Unavailable - Functional Language
Telephone Skills: When Someone is Unavailable - Key Words and Expressions Exercise
Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson mp3 audio file (BEP 07)
Telephone Skills: Making Business Calls - Dialogue Comprehension Exercise
Telephone Skills: Making Business Calls - Dialogue 1 Transcript
Telephone Skills: Making Business Calls - Dialogue 2 Transcript
Telephone Skills: Making Business Calls - Functional Language Reference Sheet
Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson Transcript (BEP07)
Telephone Skills: Making Business Calls - Dialogue mp3 audio file
Talking About Work: Exercises
Reporting Back to Your Manager: Dialogue 1 Comprehension Exercise
Reporting Back to Your Manager - Dialogue 1 Transcrpt
Reporting Back to Your Manager - Dialogue 1 mp3 audio file
Reporting Back to Your Manager - Dialogue 2 Listening Comprehension Exercise
Reporting Back to Your Manager - Dialogue 2 Transcript
Reporting Back to Your Manager - Dialogue 2 mp3 audio file
Reporting Back to Your Manager - Key Words and Expressions Exercise
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