Is the Customer Always Right? - Article Completion

Multiple Choice Exercise

Listen to the article again by clicking on the Real Player (if you have a Real Player installed on your computer), or the audio link (lets your computer determine how to play the file). Fill in all the gaps with the words/phrases you hear in the article then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. Note that you will lose points if you ask for hints or clues! When you've finished, go on to the next exercise.

the customer is right or not seems to which country you are in. The way we shop shows our other people and also the way we see ourselves.

Recent economic hardship in Europe has given customers more power as shops now have to to win their . This has falling prices, plenty of special offers and a closer examination of what customer service .

It is said that America has excellent customer service. In restaurants, for example, waiters you on your clothes and ask about your day. They then return to your table every ten minutes to make sure that you are your meal.

Anyone who has waited more than 30 minutes for their meal in a restaurant such service, but do we really want American service? It is more people from different countries wanting different types of customer service.

Older Chinese people are when they go shopping. Even when buying clothes they until the clothes are on sale, and then haggle until they get an price. If there is a small fault with the product, an even lower price . These haggling tactics are and certainly in a shop in America or Europe.

Employees will provide better service if they by their company. As American sales and service personnel their and tips, they have more to provide better service to their customers. But ?

Do we think it is fair to ask shop workers to work late evenings, weekends and 12-hour ? Does it agree with our picture of society? It might not be “Is the customer always right?” but a case of “ is it fair to expect?”