Business Reading & Listening Is the Customer Always Right? Introduction ARTICLE SUMMARY: Whether the customer is right or not seems to depend on which country you are in. European companies are finally learning that if they are to compete in difficult economic conditions, they need to give customers what they want. America has a reputation for good customer service but their style of service is not for everyone! Well treated staff are likely to give better customer service. But is it right that they rely on commission or tips as incentives? How much customer service is it fair to expect? To continue to the listening exercise, click the 'next' button below: