Common Errors in Business Writing - Practice Exercise 1

Multiple Choice Exercise

Below is a business letter from a health care company. Complete the gaps in the letter by selecting the grammatically correct answer from each drop-down box. If you are uncertain about which answer is correct, click on the QuestionMark.gif clue button. When you've completed the whole exercise, click the 'Check' button. Then continue to the next exercise.

Dear Member

Subject: New Online Member Services

Thank you for to use Health Plan of the Redwoods’ (HPRO) online member services.

Now, you be able to view current HPRO member information about yourself and your covered dependents, 24 hours a day, seven days a week. In addition, you conduct simple transactions using online forms. The available services in this secure, members-only section of our website (http://www.hpro.org) :

• Your current member profile, enabling you to update your mailing address and telephone numbers for our records.
• Your current member benefits, including co-payment amounts.
• Your benefit history, so you any changes in your benefits during the past months.
• Online forms you to order new ID cards and a change to .

Your user password is PUA7281X. You will need to enter this password, your HPR identification number, whenever you our secure online services. If you prefer, you can change your password online at any time. If you forget your password, you can always re-register online, and we will mail your password to you. For privacy reasons, please keep your password in .

If you have questions this online service, please call Customer Services on 2718 3728.

Yours faithfully