This guide provides the key expressions commonly used in business email. Divided into functional areas such as enquiring, requesting, handling complaints, confirming and clarifyting, making arrangements, etc., the guide provides invaluable reference for those in business where English is not their first language. Incorporating these expressions into emails will also help give documents a more businesslike and professional tone.

PDF format (Amazon Kindle, Android Devices, Apple iPad/iPod, Barnes and Noble Nook, Kobo Reader, Sony Reader)

This guide teaches learners how to write professional business email. Focusing on functional areas such as enquiring, requesting, handling complaints, confirming and clarifyting, making arrangements, etc., the guide provides advice on structuring and organising email, using a consistent and business-like writing style, and using functional language. This guide is an invaluable reference for those in business where English is not their first language.

PDF format (Amazon Kindle, Android Devices, Apple iPad/iPod, Barnes and Noble Nook, Kobo Reader, Sony Reader)

PDF format (Amazon Kindle, Android Devices, Apple iPad/iPod, Barnes and Noble Nook, Kobo Reader, Sony Reader)

This guide will show you how to write business reports. Covering all the main sections of a formal report (abstracts, introductions, findings, conclusions and recommendations), the guide focuses on the language and structure of each section. Memo reports are also covered.

PDF format (Amazon Kindle, Android Devices, Apple iPad/iPod, Barnes and Noble Nook, Kobo Reader, Sony Reader)

This eBook includes 180 model business documents including email, letters, notices/circulars, instructions, reports, and minutes. Notes are given explaining the key writing points or language functions of each document.