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writingThe basics of good business correspondence are easy to learn. The following guide provides the phrases that are usually found towards the end of emails and business letters. These phrases are used as a kind of frame and introduction to the content of correspondence.

Here, we’ll introduce you to a number of standard expressions for each of the following functions:

  • Saying thank you
  • Offering help
  • Making promises and giving assurances
  • Referring to a meeting
  • Asking for action
  • Asking for the return of documents
  • Referring to enclosures
  • Apologising and rectifying a problem
  • Expressing urgency
  • Giving warnings
  • Giving recommendations and suggestions
  • General endings

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