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BUSINESS WRITING:

  • Standard Expressions for Ending Correspondence [more]
  • Using Standard Expressions [more]
  • Standard Expressions for Ending Business Letters [more]
  • Writing Short Business Emails [more]
  • Writing Minutes of Meetings [more]

BUSINESS EMAIL

  • Starting and Finishing Letters and Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
BUSINESS TELEPHONING:
  • When Someone is Unavailable [more]
  • Making Business Calls [more]
  • Requesting Information [more]
  • Taking Messages [more]
  • Asking For and Confirming Information [more]
  • Passing on Messages to Clients [ more... ]
  • Using Standard Phrases [ more... ]
  • Checking Back and Confirming [ more... ]
  • Dealing with Persistent Callers [ more... ]
  • Handling Enquiries and Requests [ more... ]

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Showing a Visitor Around [ more... ]

BUSINESS SPEAKING FUNCTIONS:

  • Making Polite Requests [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]

BUSINESS VOCABULARY:

  • Employment Terms [ more... ]
  • Employment Terms [ more... ]
  • Using Approximate Language [ more... ]
  • Accounting Basics [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Personal Banking [ more... ]
  • The Language of Computers [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Human Resources [ more... ]
  • Everyday Office Vocabulary [ more... ]
  • Basic Banking Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
  • Understanding Banking Terms [ more... ]
  • Banking and Financial Terms [ more... ]
  • Banking and Financial Terms [ more... ]
 
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