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BUSINESS TELEPHONE TALK

  • Good/Bad Customer Service [more]
  • When Someone is Unavailable [more]
  • Bad News: Making a Cancellation [ more... ]
  • Using Standard Phrases [ more... ]
  • Handling Customer Complaints [ more... ]
  • Checking Back and Confirming [ more... ]
  • Handling Enquiries and Requests [ more... ]

BUSINESS SMALL TALK

  • Getting Acquainted [more]
  • First Meetings [more]

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Saying 'No' in the Right Way [ more... ]

BUSINESS SPEAKING FUNCTIONS

  • Making Polite Requests [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]

CUSTOMER SERVICE SKILLS

  • Strategy for Customer Service [ more... ]
  • Dealing with Angry Customers [ more... ]
BUSINESS VOCABULARY
  • Sales and Marketing Terms [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Credit [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • The Language of Sales and Retail [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
  • Phrasal Verbs about Using Money [ more... ]
 
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