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BUSINESS LETTERS

  • Starting and Finishing Letters and Emails [ more... ]
  • Replies to Letters of Complaint [ more... ]
  • Considerate Business Letters [ more... ]
  • Standard Expressions for Ending Business Letters [ more... ]
  • Writing Style for Business Letters [ more... ]
  • Writing Goodwill Letters [ more... ]
 

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Addressing Problems and Mistakes [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Contrasting Tone in Internal Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]
  • The Direct Approach to Giving Bad News [ more... ]
 

BUSINESS TELEPHONE TALK

  • Controlling a Call [more]
  • Internal vs. External Calls [more]
  • Requesting Information [more]
  • Taking Messages [more]
  • Handling Customer Complaints [ more... ]
  • Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Finalizing Agreements [ more... ]
  • Checking Back and Confirming [ more... ]
  • Handling Enquiries and Requests [ more... ]
 

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Expressing Opinions and Agreement [ more... ]
  • Giving and Receiving Verbal Instructions [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Clarifying and Confirming Verbal Instructions [ more... ]
 

BUSINESS SPEAKING FUNCTIONS

  • Clarifying and Confirming Verbal Instructions [ more... ]
  • Asking For & Confirming Information [ more... ]
 

CUSTOMER SERVICE SKILLS

  • Handling Complaints [more]
 

BUSINESS MEETINGS

 

NEGOTIATION SKILLS

  • Business Negotiatons - Kicking Off and Stating your Position [ more... ]
  • Business Negotiations - General Skills 1 [ more... ]
  • Business Negotiations - General Skills 2 [ more... ]
  • Business Negotiations - General Skills 3 [ more... ]
  • Business Negotiations - Concluding a Deal [ more... ]
 
BUSINESS VOCABULARY
  • The A-Z of Redundant Phrases [ more... ]
  • Sales and Marketing Terms [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Credit [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • Environmental Awareness [ more... ]
  • Real Estate Vocabulary in Context [ more... ]
  • The Language of Sales and Retail [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
 
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