BUSINESS LETTERS

  • Standard Expressions for Ending Business Letters [more]

BUSINESS EMAILS & MEMOS

  • Starting and Finishing Letters and Emails [ more... ]
  • Confirming Prices and Orders [ more... ]
  • Addressing Problems and Mistakes [ more... ]
  • Developing and Appropriate Tone in Internal Email [ more... ]
  • Contrasting Tone in Internal Emails [ more... ]
  • Writing Short Business Emails [ more... ]
  • Using Standard Expressions [ more... ]

BUSINESS TELEPHONE TALK

  • Sales Techniques [more]
  • Cold Calls - Making Arrangements [more]
  • Bad News: Making a Cancellation [ more... ]
  • Handling Customer Complaints [ more... ]
  • Checking Back and Confirming [ more... ]
  • Handling Enquiries and Requests [ more... ]
  • Telephone Communication Problems Part 1: A Bad Line [ more... ]
  • Telephone Communication Problems Part 2: An Unclear Message [ more... ]
  • Finalizing Agreements [ more... ]

BUSINESS SMALL TALK

  • Small Talk Before a Business Meeting [ more... ]
  • Talking about Your Company and Work [ more... ]

BUSINESS SPEAKING SKILLS (including for specific business situations)

  • Ending a Conversation Politely [ more... ]
  • Expressing Opinions and Agreement [ more... ]
  • Handling Difficult Requests [ more... ]
  • Conversation Techniques [ more... ]
  • Saying 'No' in the Right Way [ more... ]
  • Explaning a Company's Organisation [ more... ]
  • Entertaining Business Visitors in a Bar or Restaurant [ more... ]
  • Talking about Your Company and Work [ more... ]
  • Making Persuasive Arguments [ more... ]

BUSINESS SPEAKING FUNCTIONS

  • Making Polite Requests [ more... ]
  • Asking For & Confirming Information [ more... ]
  • Giving Advice and Making Suggestions [ more... ]

BUSINESS PRESENTATIONS

  • Business Presentations - Referring to Visual Aids [ more... ]
  • Wrapping Up a Business Presentation [more]
  • Signposting [more]
  • Describing Graphs and Trends [more]
  • Structuring a Business Presentation [more]
  • Handling Question and Answer Sessions [more]

BUSINESS NEGOTIATIONS

  • Business Negotiatons - Kicking Off and Stating your Position [ more... ]
  • Business Negotiations - General Skills 1 [ more... ]
  • Business Negotiations - General Skills 2 [ more... ]
  • Business Negotiations - General Skills 3 [ more... ]
  • Business Negotiations - Concluding a Deal [ more... ]

SALES

  • Pitching a Sale: Elevator Speeches [more]
  • Cold Calls - Making Arrangements [more]
  • Pitching New Offers [more]

CUSTOMER SERVICE

  • Strategy for Customer Service [ more... ]
  • Welcoming Business Visitors [ more... ]
BUSINESS VOCABULARY
  • Methods of Payment in International Trade [ more... ]
  • Sales and Marketing Terms [ more... ]
  • Using Approximate Language [ more... ]
  • The Language of Credit [ more... ]
  • The Language of Advertising [ more... ]
  • Basic Financial Vocabulary [ more... ]
  • Talking About Your Company [ more... ]
  • The Language of Sales and Retail [ more... ]
  • Basic Customer Service Vocabulary in Context [ more... ]
  • Writing Numbers as Words [ more... ]
  • Phrasal Verbs about Using Money [ more... ]
 
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