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Corporate Intranet Version

Corporate Intranet Version

Clients who subscribe to our corporate subscription programme (option 2) may download and use our intranet version for the period of their subscription only. First download the file and then follow the set up instructions in the pps guide.

File Downlo...

Writing Replies to Letters of Complaint

Writing Replies to Letters of Complaint

A complaint is either justified or it is not. In this issue we will focus on the language and organisation of complaints that are justified, i.e. wher...

BEP 96: Speculating About the Past

BEP 96: Speculating About the Past

Introduction

Speculating means guessing. When we make a guess about something, we may have some additional information which helps us to guess more acc...

Interactive exercises
transcript
 

Content Showcase:September 2010

Business Writing

Punctuation in Business Writing

Punctuation in Business Writing
The trouble with punctuation is that there are very few rules, so you are largely left to make up your own mind. What rules we do have for punctuation are rather unclear, and not very strictly obeyed.... Read more...
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Business Speaking and Listening

Telephoning: When Someone is Unavailable

Telephoning: When Someone is Unavailable
Neela works for Cathay Designs as a receptionist. You're going to listen to three calls that Neela takes one morning. In each case the person that the caller wants to speak to is either unavailable or... Read more...
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Editor’s Corner

Letter to the Editor: Improving Your Writing

Letter to the Editor: Improving Your Writing
Dear Tania, I am working as an executive in Kuala Lumpur, the communication with our customers are in English, therefore I have to send e-mail, letters, etc., you know, but the problem is I want to lea... Read more...
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Business/General English Fun

English Around the World: Brazil

English Around the World: Brazil
This month we spoke to Joaquim de Assis, a 48-year-old farmer living in a town close to Rio De Janeiro in Brazil. Joaquim was fortunate to have had a good education unlike many of his farming peers, a... Read more...
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Business Reading and Listening

Understanding American Attitudes and Practices

Understanding American Attitudes and Practices
Although America has a culturally diverse society, it is possible to describe some common American characteristics. Americans are often described as being friendly, yet tend not to like deep friendship... Read more...
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Business Vocabulary

The Language of Currency and Exchange

The Language of Currency and Exchange
The last 24 months have seen a dramatic reverse in the long-held strength and stability of the US dollar which was for many years the world's dominant currency. Now central banks around the world are ... Read more...
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ESL Product and Website Reviews

ESL Book Review: Giving Presentations

ESL Book Review: Giving Presentations
The One Step Ahead Series is for people working in business who need to communicate more effectively in a range of real-life situations in English. Each title provides up-to-date practical advice and ... Read more...
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Test Your Business English

Test Your Business English

Test Your Business English
Workplace English Training E-Platform's Learning Centre includes many business English tests. Business English tests differ from standard English tests in that they focus on English as it is used in th... Read more...
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