Writing Replies to Letters of Complaint

A complaint is either justified or it is not. In this issue we will focus on the language and organisation of complaints that are justified, i.e. where the customer is right in making a complaint. Try to organise your replies according to the model s...

BEP 96: Speculating About the Past

Introduction

Speculating means guessing. When we make a guess about something, we may have some additional information which helps us to guess more acc...

Avoiding Problem Words and Phrases

In this week's Business English tip, we'll point out a few words and phrases which are best avoided in business writing. Remember that your aim is to ...