Learning Centre - Non-interactive Content LISTENING FOR BUSINESS - Business Office Talk Just click to the links in [blue] to read transcripts of the dialogues. You'll need Abobe Acrobat to view them. [ Click here ... ] for the free download link. To listen to the recordings of the dialogues, click on the links in [orange] below each title. You'll need a Real Player to listen to them. [ Click here ... ] for the free download link.

 

• Business Meetings (Transcript)
  Dialogue
  Key Language
  Key Expressions
  
  
• Social English at Work (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Key Expressions
  
  
• Welcoming Visitors 2 (Transcript)
  Dialogue
  Key Expressions
  
  
• Making Offers (Transcript)
  Making Offers
  Responding to Offers
  Dialogue 1
  Dialogue 2
  
  
• Saying 'No' in the Right Way (Transcript)
  Dialogue (poor example)
  Dialogue (good example)
  
  
• The Rules of Customer Service (Transcript)
  Dialogue
  Key Expressions
  
  
• Giving and Asking for Opinions (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Dialogue 4
  Dialogue 5
  Key Expressions 1
  Key Expressions 2
  Key Expressions 3
  Key Expressions 4
  
  
• Querying Information (Transcript)
  Dialogue
  Key Expressions
  
  
• Small Talk (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Dialogue 4
  Dialogue 5
  
  
• Interviewing in English (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Dialogue 4
  Dialogue 5
  Dialogue 6
  Dialogue 7
  
  
• Negotiating Skills (Transcript)
  Dialogue 1
  Dialogue 2
  
  
• Expressing Opinions and Agreement (Transcript)
  5 Mini-Dialogues
  Key Expressions
  
  
• Making Small Talk in Business Situations (Transcript)
  Dialogue 1
  Dialogue 2
  
  
• Negotiating Skills - Confirming and Clarifying (Transcript)
  Dialogue
  Key Expressions
  
  
• Customer Service - Dealing with Angry Customers (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Dialogue 4
  
  
• Speaking out at Meetings (Transcript)
  Key Expressions
  
  
• Leading a Meeting in English (Transcript)
  Key Expressions
  
  
• Conversation Techniques (Transcript)
  Dialogue 1
  Dialogue 2
  Mini Dialogues
  
  
• Making Small Talk (Transcript)
  Dialogue 1
  Dialogue 2
  Dialogue 3
  Dialogue 4
  Dialogue 5
  Dialogue 6
  
  
• Negotiating at the Market (Transcript)
  Dialogue
  Vocabulary
  
  
• Hotel Check-in Problems (Transcript)
  Dialogue
  Vocabulary
  
  
• Giving Advice and Making Suggestions (Transcript)
  Dialogue
  
  
• Talking about Work (Transcript)
  Dialogue
  
  
• Welcoming Visitors 1 (Transcript)
  Dialogue 1
  Dialogue 2