Being Assertive and Standing Your Ground - Study Notes / Podcast Lesson Transcript (BEP30) (business communication)
Dealing with Hostile Situations - Study Notes / Podcast Lesson Transcript (BEP33) (business communication, dealing with difficult situations)
Making Persuasive Arguments - Study Notes / Podcast Lesson Transcript (BEP34) (business communication)
Avoiding Communication Breakdown - Study Notes / Podcast Lesson Transcript (BEP35) (business communication)
Talking About Your Company and Work - Study Notes / Podcast Lesson Transcript (BEP36) (business communication, describing your job, describing your company, company structure)
Questioning Techniques: Study Notes / Podcast Lesson Transcript (BEP11)
Conversation Techniques - Study Notes / Podcast Lesson Transcript (BEP76)
Conversation Switching Techniques - Study Notes / Podcast Lesson Transcript (BEP46)
Questioning Techniques - Study Notes / Podcast Lesson Transcript (BEP23) (business speaking skills, direct questions, indirect questions)
Talking About Work: Study Notes / Podcast Lesson Transcript (BEP100)
Business Small Talk - Discussing a Colleague – Study Notes / Podcast Lesson Transcript (BEP82)
Small Talk with Colleagues - Study Notes / Podcast Lesson Transcript (BEP79)
Discussing Routine and Recent Past - Study Notes / Podcast Lesson Transcript (BEP84)
Talking About Where you Live - Study Notes / Podcast Lesson Transcript (BEP44)Â (Business small talk, talking about your city, talking about your country)
First Meetings - Study Notes / Podcast Lesson Transcript (BEP22) (business small talk)
Small Talk Before a Business Meeting: Study Notes / Podcast Lesson Transcript (BEP32)
Telephone Skills: Making Business Calls - Study Notes / Podcast Lesson Transcript (BEP07)
Telephone Skills: Reporting Back to Your Manager - Study Notes / Podcast Lesson Transcript (BEP101)
Telephone Skills: Requesting Information - Study Notes / Podcast Lesson Transcript (BEP102)
Telephone Skills: Enquiries and Requests - Study Notes / Podcast Lesson Transcript (BEP61)
Telephone Skills: Dealing with Persistent Callers - Study Notes / Podcast Lesson Transcript (BEP66)
Telephone Skills: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP70)
Telephone Skills: Bad News - Making a Cancellation – Study Notes / Podcast Lesson Transcript (BEP81)
Telephone Skills: Passing on Messages to Clients - Study Notes / Podcast Lesson Transcript (BEP80)
Telephone Skills: Telephone Communication Problems Part 2 (an Unclear Message) - Study Notes / Podcast Lesson Transcript (BEP85)
Placing, Changing and Canceling Orders - Study Notes Podcast Lesson Transcript (BEP41) (Telephone Skills)
Telephone Sales Techniques - Podcast Lesson Transcript (BEP12) (telephone skills, cold calls, arranging a meeting)
Buying Time - Dialogue 1 Transcript and Vocabulary Glossary (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)
Chasing up Payment on the Phone - Study Notes / Podcast Lesson Transcript (BEP18) (telephone skills)
Taking Telephone Messages - Study Notes / Podcast Lesson Transcript (BEP21)
Cold Calls – Arranging a Meeting - Study Notes / Podcast Lesson Transcript (BEP29) (telephone skills, sales)
Making Polite Requests - Study Notes / Podcast Lesson Transcript (BEP73)
Introducing Yourself at Work - Study Notes / Podcast Lesson Transcript (BEP78)
Expressing the Future and Future Certainty - Study Notes / Podcast Lesson Trancript (BEP83)
Accepting and Refusing Business Invitations - Study Notes / Podcast Lesson Transcript (BEP88)
Expressing Opinions and Agreement - Study Notes / Podcast Lesson Transcript (BEP91)
Making Comparisons - Study Notes / Podcast Lesson Transcript (BEP53)(business speaking skills, comparatives, superlatives)
Teleconferencing - Communication Problems – Study Notes / Podcast Lesson Transcript (BEP58) (telephone skills)
Expressing Agreement and Disagreement - Study Notes / Podcast Lesson Transcript (BEP24) (business speaking functions, expressing agreement, expressing disagreement)
Giving and Receiving Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP74)
Clarifying and Confirming Verbal Instructions - Study Notes / Podcast Lesson Transcript (BEP42)
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