Telephone Skills: Handling Customer Complaints - Dialogue 2 Transcript and Vocabulary Glossary

Making Polite Requests - Dialogue 1 Transcript and Vocabulary Glossary

Making Polite Requests - Dialogue 2 Transcript and Vocabulary Glossary

Making Polite Requests - Dialogue 3 Transcript and Vocabulary Glossary

Making Polite Requests - Dialogue 4 Transcript and Vocabulary Glossary

Making Polite Requests - Dialogue 5 Transcript

Making Polite Requests - Dialogue 6 Transcript

Introducing Yourself at Work - Dialogue 1 Transcript and Vocabulary Glossary

Introducing Yourself at Work - Dialogue 2 Transcript and Vocabulary Glossary

Introducing Yourself at Work - Dialogue 3 Transcript

Expressing the Future and Future Certainty - Dialogue 1 Transcript and Vocabulary Glossary

Expressing the Future and Future Certainty - Dialogue 2 Transcript

Expressing the Future and Future Certainty - Dialogue 3 Transcript

Accepting and Refusing Business Invitations - Dialogue 1 Transcript and Vocabulary Glossary

Accepting and Refusing Business Invitations - Dialogue 2 Transcript

Accepting and Refusing Business Invitations - Dialogue 3 Transcript

Accepting and Refusing Business Invitations - Dialogue 4 Transcript

Expressing Opinions and Agreement - Dialogue 1 Transcript and Vocabulary Glossary

Expressing Opinions and Agreement - Dialogue 2 Transcript and Vocabulary Glossary

Expressing Opinions and Agreement - Dialogue 3 Transcript and Vocabulary Glossary

Expressing Opinions and Agreement - Dialogue 4 Transcript

Expressing Opinions and Agreement - Dialogue 5 Transcript

Resolving Internal Conflicts - Dialogue 1 Transcript and Vocabulary Glossary (business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 2 Transcript and Vocabulary Glossary(business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 3 Transcript(business speaking skills, comparatives, superlatives)

Making Comparisons - Dialogue 4 Transcript(business speaking skills, comparatives, superlatives)

Expressing Likes, Dislikes and Preferences - Dialogue Transcript and Vocabulary Glossary (expressing different degrees of like and dislike, making comparions, comparing things)

Expressing Agreement and Disagreement - Dialogue 2 Transcript and Vocabulary Glossary (business speaking functions, expressing agreement, expressing disagreement)

Giving and Receiving Verbal Instructions - Dialogue 1 Transcript and Vocabulary Glossary

Giving and Receiving Verbal Instructions - Dialogue 2 Transcript

Clarifying and Confirming Verbal Instructions - Dialogue 1 Transcript and Vocabulary Glossary

Clarifying and Confirming Verbal Instructions - Dialogue 2 Transcript and Vocabulary Glossary

Clarifying and Confirming Verbal Instructions - Dialogue 3 Transcript

Clarifying and Confirming Verbal Instructions - Dialogue 4 Transcript

The Language of Computers - Dialogue 1 Transcript (business vocabulary)

The Language of Computers - Dialogue 2 Transcript (business vocabulary)

The Language of Computers - Dialogue 3 Transcript (business vocabulary)

The Language of Computers - Dialogue 4 Transcript (business vocabulary)

The Language of Production (Part 1) - Dialogue 1 Transcript (business vocabulary, manufacturing)

The Language of Production (Part 1) - Dialogue 2 Transcript (business vocabulary, manufacturing)

The Language of Production (Part 1) - Dialogue 3 Transcript (business vocabulary, manufacturing)

The Language of Production (Part 1) - Dialogue 4 Transcript

The Language of Production (Part 1) - Dialogue 5 Transcript (business vocabulary, manufacturing)