Telephone Skills: Passing on Messages to Clients - Dialogue 6 Transcript

Telephone Skills: Telephone Communication Problems Part 1 (a Bad Line) - Dialogue 1 Transcript and Vocabulary Glossary

Placing, Changing and Canceling Orders - Dialogue 1 Transcript and Vocabulary Glossary (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 2 Transcript and Vocabulary Glossary  (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 3 Transcript and Vocabulary Glossary

Placing, Changing and Canceling Orders - Dialogue 4 Transcript (Telephone Skills)

Placing, Changing and Canceling Orders - Dialogue 5 Transcript (Telephone Skills)

Teleconferencing - Communication Problems - Dialogue 3 Transcript (telephone skills)

Teleconferencing - Communication Problems – Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Teleconferencing - Communication Problems – Dialogue 2 Transcript and Vocabulary Glossary (telephone skills)

Telephone Sales Techniqes - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, cold calls, arranging a meeting)

Telephone Sales Techniques - Dialogue 2 Transcript (telephone skills, cold calls, arranging a meeting)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Buying Time - Dialogue 1 Transcript and Vocabulary Glossary  (Telephone skills, Handling difficult requests or last minute requests, politely saying 'no', giving yourself more time to act)

Chasing up Payment on the Phone - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills)

Chasing up Payment on the Phone - Dialogue 2 Transcript and Vocabulary Glossary (business vocabulary)

Chasing up Payment on the Phone - Dialogue 3 Transcript (telephone skills)

Taking Telephone Messages - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 2 Transcript and Vocabulary Glossary (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 3 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 4 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 5 Transcript (telephone skills, taking messages)

Taking Telephone Messages - Dialogue 6 Transcript

Cold Calls – Arranging a Meeting - Dialogue 1 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 2 Transcript and Vocabulary Glossary (telephone skills, sales)

Cold Calls – Arranging a Meeting - Dialogue 3 Transcript (telephone skills, sales)

The Language of Shipping and Logistics - Dialogue 1 Transcript (Business Vocabulary)

The Language of Shipping and Logistics - Dialogue 2 Transcript

Basic Insurance Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)

Basic Insurance Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)

Talking About Your Company - Dialogue 1 Transcript (Business Vocabulary)

Talking About Your Company - Dialogue 2 Transcript (Business Vocabulary)

Talking About Your Company - Dialogue 3 Transcript

Basic Banking Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)

Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)

Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)

Giving Advice and Making Suggestions: Dialogue 1 Transcript

Giving Advice and Making Suggestions: Dialogue 2 Transcript

Giving Advice and Making Suggestions: Dialogue 3 Transcript

Telephone Skills: Enquiries and Requests - Dialogue 1 Transcript and Vocabulary Glossary

Offering Help: Dialogue 2 Transcript and Vocabulary Glossary

Offering Help: Dialogue 3 Transcript