Telephone Skills: Making Business Calls - Study Notes / Podcast LessonBEP 07)

Telephone Skills: Making Business Calls - Dialogue mp3 audio file

Telephone Skills: Reporting Back to Your Manager - Dialogue 1 mp3 audio file

Telephone Skills: Reporting Back to Your Manager - Dialogue 2 mp3 audio file

Telephone Skills: Reporting Back to Your Manager - Podcast Lesson mp3 audio file (BEP101)

Requesting Information - Study Notes / Podcast Lesson mp3 audio file (BEP102)

Telephone Skills: Enquiries and Requests -Dialogue 1 mp3 audio file

Telephone Skills: Enquiries and Requests -Dialogue 2 mp3 audio file

Telephone Skills: Enquiries and Requests - Functional Language mp3 audio file

Telephone Skills: Enquiries and Requests - Podcast Lesson mp3 audio file (BEP61)

Telephone Skills: Dealing with Persistent Callers - Dialogue 1 mp3 audio file

Telephone Skills: Dealing with Persistent Callers - Dialogue 4 mp3 audio file

Telephone Skills: Dealing with Persistent Callers - Dialogue 5 mp3 audio flle

Telephone Skills: Dealing with Persistent Callers - Functional Language mp3 audio file

Telephone Skills: Handling Customer Complaints - Dialogue 3 mp3 audio file

Telephone Skills: Handling Customer Complaints - Podcast Lesson mp3 audio fle (BEP70) (Customer Service)

Telephone Skills: Finalizing Agreements - Dialogue 2 mp3 audio file (negotiating)

Telephone Skills: Finalizing Agreements - Functional Language mp3 audio file (negotiating)

Telephone Skills: Finalizing Agreements - Podcast Lesson mp3 audio file (BEP71)

Telephone Skills: Using Standard Telephone Phrases - Dialogue 1 mp3 audio file

Telephone Skill: Using Standard Telephone Phrases - Dialogue 2 mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Dialogue 3 mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Dialogue 4 mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Dialogue 5 mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Dialogue 6 mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Functional Language mp3 audio file

Telephone Skills: Using Standard Telephone Phrases - Podcast Lesson (BEP75)

Telephone Skills: Bad News - Making a Cancellation - Dialogue 2 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Dialogue 3 mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Functional Language mp3 audio file

Telephone Skills: Bad News - Making a Cancellation - Podcast Lesson mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 1 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 2 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 3 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 4 mp3 audio file

Telephone Skills: Passing on Messages to Clients - Dialogue 5 mp3 audio file