Handling Difficult Requests - Dialogue 1 mp3 audio file (customer service / telephone skills)

Handling Difficult Requests - Dialogue 2 mp3 audio file (customer service / telephone skills)

Handling Difficult Requests - Functional Language mp3 audio file

Handling Difficult Requests - Podcast Lesson (BEP92) mp3 audio file

Dealing with Angry Customers - Dialogue 1 mp3 audio file (customer service, calming someone down, reassuring someone, apologising)

Dealing with Angry Customers - Dialogue 2 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 3 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 4 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file (customer service, calming someone down, reasuring someone, apologising)

Negotiations Part 1: Dialogue mp3 audio file

Negotiations Part 2: Dialogue 1 mp3 audio file

Kicking Off and Outlining Your Position - Dialogue 1 mp3 audio file (Business Negotiations)

Kicking Off and Outlining Your Position - Dialogue 2 mp3 audio file (Business Negotiations)

Kicking Off and Outlining Your Position - Dialogue 3 mp3 audio file (Business Negotiations)

Kicking Off and Outlining Your Position - Dialogue 4 mp3 audio file (Business Negotiations)

Kicking Off and Outlining Your Position - Podcast Lesson (BEP40) mp3 audio file (Business Negotiations)

Concluding a Deal - Dialogue 1(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Concluding a Deal - Dialogue 2 mp3 audfio file (Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Concluding a Deal - Dialogue 3 mp3 audio file(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Concluding a Deal - Podcast Lesson (BEP49)(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)

Negotiating Agreements - Dialogue 1 mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Dialogue 2 mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Functional Language mp3 audio file (business negotiations, conditionals)

Negotiating Agreements - Podcast Lesson (BEP01) mp3 audio file

Business Presentations Describing Graphs and Trends - Podcast Lesson mp3 audio file (BEP10)

Business Presentations: Describing Graphs and Trends -  Dialogue Transcript

Business Presentations: Signposting - Dialogue 1 mp3 audio file

Business Presentations: Signposting - Study Notes / Podcast Lesson mp3 audio file (BEP97)

Handling Questions with Authority - Dialogue 1 mp3 audio file (Business Presentations)

Handling Questions with Authority - Dialogue 2 mp3 audio file

Handling Questions with Authority - Dialogue 3 mp3 audio file (Business Presentations)

Handling Questions with Authority - Podcast Lesson mp3 audio file (BEP47) (Business Presentations)

Structuring a Business Presentation - Dialogue 1 mp3 audio file(introducing a presentation,  concluding a presentation)

Structuring a Business Presentation - Dialogue 2 mp3 audio file (introducing a presentation,  concluding a presentation)

Structuring a Business Presentation - Dialogue 3 mp3 audio file (introducing a presentation,  concluding a presentation)

Structuring a Business Presentation - Dialogue 4 mp3 audio file (introducing a presentation,  concluding a presentation)

Structuring a Business Presentation - Dialogue 5 mp3 audio file(introducing a presentation,  concluding a presentation)

Structuring a Business Presentation - Podcast Lesson (BEP28) mp3 audio file(introducing a presentation,  concluding a presentation)

Business Meetings: The Role of the Chairperson - Study Notes / Podcast Lesson mp3 audio file (BEP02)

Business Meetings: the Role of the Chairperson - Dialogue 1 mp3 audio file

Business Meetings: Keeping to the Point - Study Notes / Podcast Lesson mp3 audio file