Taking Telephone Messages - Practice Exercises (telephone skills, taking messages)
Employment Terms - Presentation and Vocabulary Glossary (Business Vocabulary)
Job Hunting Vocabulary - Practice Exercises
Job Hunting Vocabulary - Study Notes (employment search, business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Practice Exercises (business vocabulary)
Basic Banking Vocabulary in Context - Study Notes (business vocabulary)
Telephone Skills: Enquiries and Requests - Dialogue 1 Transcript and Vocabulary Glossary
Offering Help: Dialogue 1 Key Words and Expressions Exercise
Offering Help: Dialogue 2Â Transcript and Vocabulary Glossary
Offering Help: Dialogue 3 Transcript
Offering Help: Language Focus – Specific Offers When Welcoming a Visitor
Offering Help: Language Focus – Accepting and Declining Offers of Help
Offering Help: Functional Language Practice Cue Cards
Offering Help: Functional Language Reference Sheet
Offering Help: Grammar Focus - Using Modal Verbs
Offering Help: Dialogue 1 mp3 audio file
Offering Help: Dialogue 2 mp3 audio file
Business Email: Order Reference 74589G (Function: order cancellation
Makaing Polite Requests - Functional Language mp3 audio file
Making Polite Requests - Dialogue 1 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 2 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 3 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 4 Transcript and Vocabulary Glossary
Making Polite Requests - Dialogue 5 Transcript
Making Polite Requests - Dialogue 6 Transcript
Making Polite Requests - Dialogue 1 mp3 audio file
Making Polite Requests - Dialogue 2 mp3 audio file
Making Polite Requests - Dialogue 3 mp3 audio file
Making Polite Requests - Dialogue 4 mp3 audio file
Making Polite Requests - Dialogue 5 mp3 audio file
Making Polite Requests - Dialogue 6 mp3 audio file
Making Polite Requests - Functional Language Practice Cue Cards
Making Polite Requests - Functional Language Reference Sheet
Making Polite Requests: Language Focus – Accepting and Declining Requests
Making Polite Requests: Language Focus – Request Phrases
Making Polite Requests - Podcast Lesson mp3 audio file (BEP73)
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