Business Letter: Unclaimed Accounts (banking, replying to a query, clarifying, enclosing
Business Letter: Flexiphone Account No. 84-75684-2 (Deposit No. 5646) (banking, replying to an request, informing, enclosing)
Business Letter: Credit Card Application (banking, giving bad news, advising
Model Business Letter: Opening a HKD Savings Account (banking, reporting, informing, enclosing
Model Business Letter: Wing Bruce Co Trading Ltd (banking, informing, requesting, asking for confirmation
Business Letter: Revision of Terms of Banking Facilities (banking, confirming, expressing permission, requesting
Business Letter: Consigna Fund No. 4993-838489-473 (informing, requesting
Business Letter: Current Account No. 8238847300 (banking, informing, enclosing
Business Letter: Application for Credit (finance, thanking, giving bad news
Business Letter: Opening Savings Account (banking, thanking, informing, requesting, enclosing)
Dealing with Angry Customers - Dialogue 1 mp3 audio file (customer service, calming someone down, reassuring someone, apologising)
Dealing with Angry Customers - Dialogue 2 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Dialogue 3 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Dialogue 4 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)
Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file (customer service, calming someone down, reasuring someone, apologising)
Exercises based on the selected banking and financial terms in the study notes.
Banking and financial terms explained.
Common Financial Terms explained including sample sentences
Understanding Financial Terms - Practice Exercises (Business Vocabulary)
Understanding Financial Terms - Study Notes (Business Vocabulary, 10 common terms explained)
Understanding Investment Terms - Practice Exercises
Understanding Investment Terms - Study Notes (Business Vocabulary)
The Language of the Stock Market and Personal Investing - Practice Exercises (Business Vocabulary)
The Language of the Stock Market and Personal Investing - Study Notes (Business Vocabulary)
The Language of Personal Banking - Practice Exercises (business vocabulary)
The Language of Personal Banking - Study Notes (business vocabulary)
The Credit Crunch (Part 2) - Practice Exercises (business vocabulary)
The Credit Crunch (Part 2) - Study Notes (business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 1 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Dialogue 2 Transcript (business vocabulary)
Basic Banking Vocabulary in Context - Practice Exercises (business vocabulary)
Basic Banking Vocabulary in Context - Study Notes (business vocabulary)
The Language of Currency Trading and Exchange - Practice Exercises (business vocabulary)
The Language of Currency Trading and Exchange - Study Notes (business vocabulary)
Taxation Terms: Study Notes (common terms explained with examples of usage)
Model Business Fax: Refund Premium Through Credit Card (replying, attaching, requesting information
Featured resource files uploaded:
Teacher's Login
Main Study Areas
- Business Writing / Grammar (728)
- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)