Handling Customer Complaints: Podcast Lesson mp3 audio file (BEP98)

Customer Service: Handling Customer Complaints - Dialogue 1 Comprehension Exercise

Customer Service: Handling Customer Complaints - Dialogue 1 Transcript

Customer Service: Handling Customer Complaints - Dialogue 2 Comprehension Exercise

Customer Service: Handling Customer Complaints - Dialogue 2 Transcript

Customer Service: Handling Customer Complaints - Dialogue 2 Transcript

Customer Service: Handling Customer Complaints - Dialogue 4 Transcript

Customer Service: Handling Customer Complaints - Exercises

Customer Service: Handling Customer Complaints - Functional Language Reference Sheet

Customer Service: Handling Customer Complaints - Study Notes / Podcast Lesson Transcript (BEP98)

Customer Service: Handling Customer Complaints - Further Study Notes

Customer Service: Handling Customer Complaints - Dialogue 1 mp3 audio file

Strategy for Customer Service - Dialogue 1 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 1 mp3 audio file

Strategy for Customer Service - Dialogue 2 Transcript and Vocabulary Glossary

Strategy for Customer Service - Dialogue 2 mp3 audio file

Strategy for Customer Service - Study Notes / Podcast Lesson Transcript (BEP77)

Strategy for Customer Service - Practice Exercises

Strategy for Customer Service - Six-Step Strategy for Customer Service

Handling Difficult Requests - Dialogue 1 Transcript and Vocabulary Glossary

Handling Difficult Requests - Dialogue 2 Transcript

Handling Difficult Requests - Dialogue 1 mp3 audio file (customer service / telephone skills)

Handling Difficult Requests - Dialogue 2 mp3 audio file (customer service / telephone skills)

Handling Difficult Requests - Functional Language Reference Sheet (customer service / telephone skills)

Handling Difficult Requests - Functional Language mp3 audio file

Handling Difficult Requests - Podcast Lesson (BEP92) mp3 audio file

Handling Difficult Requests - Study Notes / Podcast Lesson Transcript (BEP92) (customer service / telephone skills)

Handling Difficult Requests - Practice Exercise (Telephone Skills, Customer Service)

Basic Customer Service Vocabulary in Context - Dialogue 1 Transcript (the language of customer service)

Basic Customer Service Vocabulary in Context - Dialogue 2 Transcript (the language of customer service)

Basic Customer Service Vocabulary in Context - Dialogue 3 Transcript

Dealing with Angry Customers - Dialogue 1 mp3 audio file (customer service, calming someone down, reassuring someone, apologising)

Dealing with Angry Customers - Dialogue 2 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 3 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Dialogue 4 mp3 audio file (calming someone down, reassuring someone, apologising, customer service)

Dealing with Angry Customers - Podcast Lesson (BEP26) mp3 audio file (customer service, calming someone down, reasuring someone, apologising)

Dealing with Angry Customers - Dialogue 1 Transcript and Vocabulary Glossary (customer service, banking, hotels)

Dealing with Angry Customers - Dialogue 2 Transcript and Vocabulary Glossary (customer service, banking, hotels)

Dealing with Angry Customers - Dialogue 3 Transcript and Vocabulary Glossary (customer service, banking, hotels)

Dealing with Angry Customers - Dialogue 4 Transcript and Vocabulary Glossary (customer service, banking, hotels)