Business Email: Referencing - Functional Language Reference Sheet
Business Email: Addressing Problems and Mistakes - Functional Language Reference Sheet
Business Email: Confirming Orders and Prices - Functional Language Reference Sheet
Informing and Notifying - Functional Language Reference Sheet (Business Email, Business Writing)
Making Arrangements - Functional Language Reference Sheet (writing business email)
Clarifying and Confirming - Functional Language Reference Sheet (writing business email, business writing)
Replies to Requests - Functional Language Reference Sheet (business email, replying to requests)
Giving Advice and Making Suggestions - Functional Language Reference Sheet
Interviewing in English - Functional Language Reference Sheet (Question Types) (job hunting, employment search)
Pitching New Offers - Functional Language Reference Sheet (Sales)
Customer Service: Handling Customer Complaints - Functional Language Reference Sheet
Handling Difficult Requests - Functional Language Reference Sheet (customer service / telephone skills)
Negotiations Part 2: Functional Language Reference Sheet
Kicking Off and Outlining Your Position - Functional Language Reference Sheet (Business Negotiations)
Concluding a Deal - Functional Language Reference Sheet(Business Negotiations, Business Negotiating, Negotiating Deals, Coming to an Agreement)
Negotiating Agreements - Functional Language Reference Sheet (business negotiations, conditionals)
Business Presentations: Signposting -Â Functional Language Reference Sheet
Handling Questions with Authority - Functional Language Reference Sheet (Business Presenations)
Business Presentations, Structuring a Business Presentation, Functional Language Reference Sheet
Business Meetings: Talking About Options - Functional Language Reference Sheet
Business Meetings: Developing an Argument Part 1 - Functional Language Reference Sheet
Making Plans - Functional Language Reference Sheet (business meetings, necessity, suggestions, recommendations)
Discussing Business Proposals - Functional Language Reference Sheet(Business Meetings, suggestions, opinions, recommendations, speculating about the future, advantages and disadvantages)
Chairing a Business Meeting - Functional Language Reference Sheet
Business Presentations, Interrupting Effectively, Functional Language Reference Sheets
Business Meetings: Querying Information: Functional Language Reference Sheet
Handling Serious Disagreement: Functional Language Reference Sheet
Discussing Someone's Performance: Functional Language Reference Sheet (talking about a staff's performance with another colleague)
Making Future Plans - Functional Language Reference Sheet
Welcoming Business Visitors - Functional Language Reference Sheet (greeting, offering)
Criticizing Someone in Right Way - Functional Language Reference Sheet
Showing Empathy in Business Situations - Functional Language Reference Sheet
Complimenting Someone at Work - Functional Language Reference Sheet (praising, congratulating, flattering, saying something good about someone)
Ending a Conversation Politely - Functional Language Reference Sheet
Entertaining a Business Visitor - Practical English in a Bar and Restaurant - Functional Language Reference Sheet
Resolving Internal Conflicts - Functional Language Reference Sheet (business communication)
Showing Business Visitors Around - Functional Language Reference Sheet (business communication)
Showing Business Visitors Around - Functional Language Reference Sheet (business communication)
Explaining a Company’s Organisation - Functional Language Reference Sheet
Giving a Verbal Report - Functional Language Reference Sheet(business communication, reporting progress)
Avoiding Communication Breakdown - Functional Language Reference Sheet (business communication)
Telephone Skills: Customer Service on the Phone - Functional Language Reference Sheet
Telephone Skills: When Someone is Unavailable - Functional Language
Telephone Skills: Requesting Information - Functional Language Reference Sheet
Telephone Skils: Enquiries and Requests - Functional Language Reference Sheet
Telephone Skills: Dealing with Persistent Callers - Functional Language Reference Sheet
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Main Study Areas
- Business Writing / Grammar (728)
- Business Speaking / Listening (1249)
- Business Vocabulary (108)
- Business Reading / Listening (401)